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Help - rk 3399 - factory reset does not work. give me simple steps to recover

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Posted at 11/17/2017 15:04:49     
Last edited by myareshimi In 11/17/2017 15:09 Editor

(forums Website  - Why do you give me chinese message boxes?? what am i supposed to do ? also i typed entire details and just lost it becuase of the great experience.. )
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Am new to linux, but have decent knowledge to code.. and not deal yet knowing recovery / imaging.. So please help.

We are prototyping a business solution. you are one of the 3 we have picked. our app works on raspberry pi, but we need more RAM..

Please help asap. Else, we will move on.. loss for you and for us too..

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What happened?
RK 3399 - first boot, switched to ubuntu
1. sudo apt-get update
2. sudo apt-get upgrade.. took a long time.. so i took a 2 hr break.. and then, screen was black.. no response.. i basically pulled the power out and then on, machine is messed up.

Factory reset, does not do anything.
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Posted at 11/17/2017 15:50:22     
Last edited by luvings In 11/17/2017 17:11 Editor

you need upgrade this firmware.
  1. https://pan.baidu.com/s/1o8iMCB4
Copy the code
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Posted at 11/17/2017 16:38:09     
Last edited by myareshimi In 11/17/2017 16:39 Editor

How to re-upgrade the firmware??

Is the below the link to re-upgrade.. its in chinese.. i cant understand
https://pan.baidu.com/s/1o8iMCB4
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Posted at 11/17/2017 17:09:56     
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Posted at 11/18/2017 04:39:50     
After wasting 3 hours am still in the same place.

The update tool does not work. .. Really this is waste of time.

1. Link - https://drive.google.com/drive/f ... gAqAc0dPSWdGSnZIejA
On ubuntu it .. here is exact command line.

manuyareshimi@manuyareshimi-ubuntu-MacPro:~/Documents/fix_rk3399_issues/images/Linux_Upgrade_Tool_v1.24$ ls
config.ini  Linux┐к╖в╣д╛▀╩╣╙├╩╓▓с_v1.0.pdf  upgrade_tool
manuyareshimi@manuyareshimi-ubuntu-MacPro:~/Documents/fix_rk3399_issues/images/Linux_Upgrade_Tool_v1.24$ chmod 755 upgrade_tool
manuyareshimi@manuyareshimi-ubuntu-MacPro:~/Documents/fix_rk3399_issues/images/Linux_Upgrade_Tool_v1.24$ sudo ./upgrade_tool
sudo: unable to execute ./upgrade_tool: No such file or directory
Hangup
manuyareshimi@manuyareshimi-ubuntu-MacPro:~/Documents/fix_rk3399_issues/images/Linux_Upgrade_Tool_v1.24$ ./upgrade_tool
bash: ./upgrade_tool: No such file or directory
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Posted at 11/18/2017 04:40:07     
Even i try to put in /usr/local/bin - still similar issue

manuyareshimi@manuyareshimi-ubuntu-MacPro:~/Documents/fix_rk3399_issues/images/Linux_Upgrade_Tool_v1.24$ sudo cp upgrade_tool /usr/local/bin
manuyareshimi@manuyareshimi-ubuntu-MacPro:~/Documents/fix_rk3399_issues/images/Linux_Upgrade_Tool_v1.24$ sudo chown root:root /usr/local/bin/upgrade_tool
manuyareshimi@manuyareshimi-ubuntu-MacPro:~/Documents/fix_rk3399_issues/images/Linux_Upgrade_Tool_v1.24$ sudo upgrade_tool
sudo: unable to execute /usr/local/bin/upgrade_tool: No such file or directory
Hangup
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Posted at 11/18/2017 04:40:25     
When i looked online - this happens when an application is not working well... Linux is also a bad os, that it does not give right messages..

Anyways, do you have ideas.. or am i going to waste more time.??
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Posted at 11/18/2017 05:04:12     
ok.. another thread helped me.

http://bbs.t-firefly.com/forum.p ... ight=upgrade%2Btool

But please improve your documentation. For a newbie, i struggled a lot for every damn step of your flash process.
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Posted at 12/21/2017 15:36:16     
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