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Which ITIL concept helps an organization to make good decisions?
A. Guiding principles
B. Four dimensions of service management
C. Practices
D. Service value chain
Answer: A
NEW QUESTION # 64
What is the MAIN benefit of 'problem management'?
A. Managing workarounds and known errors
B. Restoring normal service as quickly as possible
C. Reducing the number and impact of incidents
D. Maximizing the number of successful changes
Answer: A
NEW QUESTION # 65
Which problem management activity ensures that a problem can be easilytracked and management information can be obtained?
A. Escalation
B. Prioritization
C. Categorization
D. Detection
Answer: C
NEW QUESTION # 66
The difference between service metrics and technology metrics is BEST described as?
A. Service metrics include critical success factors and Key Performance Indicators; Technology metrics include availability and capacity
B. Service metrics measure each of the service management processes; Technology metrics measure the infrastructure
C. Service metrics measure maturity and cost; Technology metrics measure efficiency and effectiveness
D. Service metrics measure the end to end service; Technology metrics measure individual components
Answer: D
NEW QUESTION # 67
What is included in the purpose of the 'release management' practice?
A. Ensuring information about services is available
B. Moving new software to live environments
C. Making new features available for use
D. Authorizing changes to proceed
Answer: C
Explanation:
The purpose of the release management practice is to make new and changed services and features available for use.
Release: A version of a service or other configuration item, or a collection of configuration items, that is made available for use. https://wiki.process-symphony.co ... -management-itil-4/
NEW QUESTION # 68
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