Title: Valid Dumps CIS-CSM Pdf & New CIS-CSM Test Syllabus [Print This Page] Author: rachelt357 Time: yesterday 03:53 Title: Valid Dumps CIS-CSM Pdf & New CIS-CSM Test Syllabus BTW, DOWNLOAD part of DumpExam CIS-CSM dumps from Cloud Storage: https://drive.google.com/open?id=1lSHDaLiHK0L13YTmHhH-ANM_zSHmlPvY
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Implementation solutions that work in conjunction with baseline application functionality
Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
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Major Issue Management uses which one of the following capabilities?
A. Asset management
B. Record producers
C. Targeted Communications
D. Governance Risk and Control
Answer: C
Explanation:
Reference:
customer-service-management/concept/major-issue-management.html
NEW QUESTION # 51
Which of the following are true regarding the Community Portal application? (Choose two.)
A. It is only available to CSM license holders
B. It is available by default with the Support and Service portals
C. Most of the configuration does not require System Administrator role
D. It is available to any customer with a Community license
NEW QUESTION # 52
Which of the following are benefits of customer access management? (Choose two.)
A. It increases security by automatically granting access to cases based on access to sold product.
B. It defaults the responsibility for access management to the customer.
C. It improves the customer experience by enabling related parties to track and collaborate on cases.
D. It defaults the responsibility for access management to the customer service agent.
Answer: A,C
NEW QUESTION # 53
Access to a Knowledge base or Article can be restricted based on a customer's assets and the product models using which of the following? (Choose two.)
A. ACL
B. User Criteria
C. Knowledge Product Entitlements
D. Data Policy
Answer: B,D
NEW QUESTION # 54
Which table must be extended when creating a new case type?
A. Case (sn_customerservice_case)
B. Task (task)
C. Case Type (sn_case_type)
D. Case Task (sn_customerservice_case_task)
Answer: A
NEW QUESTION # 55
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