試験Service-Cloud-Consultant復習時間 & 素晴らしいService-Cloud-Consultant試験勉強攻略 | 大人気Service-Cloud-Consultant関連日本語内容Jpshikenのソフトウェアバージョンは、Service-Cloud-Consultant試験準備の3つのバージョンの1つです。ソフトウェアバージョンには、他のバージョンとは異なる多くの機能があります。一方、Service-Cloud-Consultantテスト問題のソフトウェアバージョンは、すべてのユーザーの実際の試験をシミュレートできます。テスト環境を実際にシミュレートすることにより、学習コースで自己欠陥を学び、修正する機会が得られます。一方、WindowsオペレーティングシステムでService-Cloud-Consultantトレーニングガイドのソフトウェアバージョンを適用することはできますが。 Salesforce Certified Service cloud consultant 認定 Service-Cloud-Consultant 試験問題 (Q155-Q160):質問 # 155
Universal Containers wants to allow customers to ability to submit cases and also to see a dashboard of case resolution history.
Which type of Community license should be used to meet these requirements?
A. Customer Community Plus
B. Lightning External Apps Starter
C. High Volume Customer Portal
D. Customer Community
正解：D
質問 # 156
At Universal Containers, a support agent dedicated to one customer regularly handles complex integration-related cases. In these cases, the agent collaborates with Universal Containers product development team and the client's system integration. What would the consultant recommend to expedite the handling of these cases?
A. Create a related child case and assign the child case to the product development team.
B. Create a private Chatter group with customers and invite key individuals to join the group.
C. Build a repository of Knowledge articles related to integration and share it with the customer.
D. Enable Chatter case feed and add product development team members to the case team.
正解：B
質問 # 157
A company would like to implement a solution that would hold service reps accountable to customer Service
Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Enable Work Orders.
B. Set up Milestones.
C. Create an Entitlement Process.
D. Configure Service Contracts.
正解：B、C
質問 # 158
Universal Containers (UC) frequently receives complex customer issues that require retrieving information from internal knowledge articles not tagged with individual fields. UC needs a service that can process this data and provide accurate, grounded responses.
What should the Service Cloud Consultant recommend?
A. Agentforce for Service and Agentforce Data Library.
B. Apex layer that fetches data in real-time from multiple data sources.
C. Einstein Bots and Article Answers feature.
正解：A
解説：
Agentforce for Service-combined with the Agentforce Data Library-is designed to deliver accurate, generative, and grounded responses by leveraging unstructured and structured content (like Knowledge Articles) without needing predefined field tags. The Data Library allows the AI to retrieve and verify responses against trusted, internal data sources, ensuring factual accuracy and compliance.
Option B (Einstein Bots + Article Answers) handles FAQ-style interactions and structured tagging but lacks grounding in unstructured data.
Option C (Apex layer) requires extensive custom development and does not leverage generative AI capabilities or grounding mechanisms.
Referenced Salesforce Materials:
* Salesforce Spring '24 Release Notes - Agentforce for Service: Data Library and Grounded AI Enhancements.
* Service Cloud Consultant Exam Guide - Interaction Channels Domain.
* Salesforce Help: "Ground Agentforce Responses with the Data Library."
質問 # 159
Universal Containers has four internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search. Which solution should a consultant recommend to meet this requirement?
A. Create a sharing rule for each division to provide access using the role hierarchy.
B. Create a sharing rule for each division to provide access based on criteria of the article.
C. Create separate data category groups for each division and assign the category to a division profile.
D. Create a single data category group for each division and provide access using the role hierarchy.
正解：D
解説：
Data categories are a way to classify and organize your knowledge articles based on criteria such as products, topics, or audiences. You can create data category groups to define the top-level categories for your articles, and then create subcategories within each group. You can also control which users can access which categories based on their roles or permission sets. To meet the requirement of Universal Containers, you can create a single data category group for each division and assign the categories to the roles that belong to that division.
This way, each division will only see its own articles when performing a search. Verified References: Data Categories