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ServiceNow CSA (ServiceNow Certified System Administrator) Exam is a certification exam that validates the skills and knowledge of professionals who administer ServiceNow instances. CSA exam tests the candidates' understanding of ServiceNow's core configuration and administration concepts, including user and group management, data management, security and access controls, and reporting and performance analytics. The ServiceNow CSA certification is an essential requirement for professionals who wish to work with ServiceNow as a system administrator or developer.
ServiceNow CSA Certification Exam is a comprehensive test that covers a wide range of topics related to the ServiceNow platform. CSA exam is designed to test the knowledge and skills of IT professionals in areas such as user interface customization, data management, scripting, workflow, reporting, and interface integrations. CSA exam is designed to be challenging and comprehensive, ensuring that IT professionals who pass the exam have a thorough understanding of the ServiceNow platform.
CSA Valid Mock Exam, CSA Free PracticeOur CSA valid study guide is edited by out IT professional experts and focus on providing you with the most updated study material for all of you. You will pass your CSA actual test in your first attempt. With the help of ServiceNow CSA Current Exam Content, you will be more confident and positive to face your coming test. After you get your CSA certification, you will be getting close to your dream. ServiceNow Certified System Administrator Sample Questions (Q121-Q126):NEW QUESTION # 121
What Is the purpose of the Fitter navigator In the Application Navigator?
A. Quickly navigate to applications and modules
B. Filter applications in order of use
C. Collapse and expand applications
D. List applications In order of Top Requests
Answer: A
Explanation:
TheFilter Navigatorin theApplication Navigatoris a powerful search tool inServiceNowthat allows users toquickly find applications and modulesby typing keywords instead of manually browsing through the navigation menu.
Quick Navigation:
Users can type thename of an application or moduleto locate it instantly.
Example: Typing"incident"in the Filter Navigator will show links to"Create New Incident," "All Incidents,"
"Open Incidents," etc.
Dynamic Filtering:
The list of applications and modulesdynamically updatesas you type.
Helps users findrelevant sectionswithout scrolling through the full menu.
Keyboard Navigation Support:
Users canuse the keyboard (arrow keys and Enter)to navigate through the filtered results.
Time-Saving Feature:
Reduces the need toexpand and collapse menus manually.
Especially useful fornew users or users working across multiple modules.
Key Functions of the Filter Navigator:Why Option B is Correct?The Filter Navigator is specifically designed to help users quickly search and navigate to applications and modules.
Why Other Options Are Incorrect?A. Filter applications in order of use# Incorrect The Filter Navigatordoes not sort applications by usage; it simply filters based on text input.
C: Collapse and expand applications# Incorrect
Expanding/collapsing applications is donemanually, but the Filter Navigator is purely forsearching and filtering.
D: List applications in order of Top Requests# Incorrect
The Filter Navigatordoes not rank applicationsby usage or requests. It onlyfiltersbased on search input.
ServiceNow Docs - Using the Filter Navigatorhttps://docs.servicenow.com ServiceNow Learning - Application Navigator and UI Features References from Certified System Administrator (CSA) Documentation:
NEW QUESTION # 122
A group is stored in which table?
A. Group[sys_user_group]
B. Group[user group]
C. Group[sys_user]
D. Group[sys_user_group_profile]
Answer: A
NEW QUESTION # 123
As administrator, what must you do to access feature of High Security Settings?
A. Use System Administrator < Elevate Roles module
B. Impersonate Security Admin
C. Select Elevate Roles
D. Add security_admin role to your user account
Answer: C
Explanation:
In ServiceNow,High Security Settingsrequireelevating privilegesto make changes. Administrators need toelevate to the security_admin roleto access and modify sensitive settings.
A: Select Elevate Roles
Admins must go toUser Menu (top-right corner) > Elevate Roles.
Selectsecurity_admin, then clickOKto temporarily gainelevated privileges.
This allows access toHigh Security Settings, including ACLs and security configurations.
B: Add security_admin role to your user account
Only anexisting admin with security_admincan grant this role.
Even if a user hassecurity_admin, they still need toelevateto access high-security settings.
C: Impersonate Security Admin
Impersonation does not work for security_admin.
Users mustelevatetheir own privileges instead.
D: Use System Administrator < Elevate Roles module
There isno module named "Elevate Roles"under System Administrator.
Elevation is done via theUser Menu (top-right corner of ServiceNow UI).
References:ServiceNow Documentation:Elevate Roles to Access Security Settings ServiceNow Best Practices:Managing Security Roles
NEW QUESTION # 124
How is a group defined in ServiceNow?
A. A group is one record stored in the Group Type [sys_user_group_type] table
B. A group defines a set of users that share the same job title
C. A group defines a set of users that share the same location
D. A group is one record stored in the Group [sys_user_group] table
Answer: D
Explanation:
InServiceNow, agroupis acollection of userswho share common responsibilities, such as handling incidents, approvals, or service requests.
Groups are stored in thesys_user_grouptable
Eachgroupis arecord in thesys_user_grouptable, which manages user access and permissions.
Example: The "Service Desk" group (sys_user_grouprecord) may contain multiple IT support users.
Groups are used for role assignments
Instead of assigning roles directly to users,roles are assigned to groupsfor easier access management.
Groups can be used for approvals and task assignments
Groups are often assigned to handleapproval workflows, incident resolution, and change management tasks.
A: A group is one record stored in the Group Type [sys_user_group_type] table(Incorrect) Thesys_user_group_typetable is used for categorizing groups,not storing actual group records.
C: A group defines a set of users that share the same location(Incorrect) Incorrect: Groups arenot location-based; they are used fortask assignments, approvals, and permissions.
D: A group defines a set of users that share the same job title(Incorrect) Incorrect: Users with the same job titlemay belong to different groupsbased on their responsibilities.
Key Details About Groups in ServiceNow:Why Other Options Are Incorrect?
Groups in ServiceNow
Managing User Groups
User and Group Management
ServiceNow User and Group Administration
References from ServiceNow CSA Documentation:Final Verification:Answer is 100% correct and aligned with official ServiceNow Certified System Administrator (CSA) documentation.
NEW QUESTION # 125
UI Action can prompt that an Incident has been successfully submitted.
A. True
B. False
Answer: A
Explanation:
A UI Action in ServiceNow can be configured to prompt or notify users when an action is completed, such as submitting an Incident. UI Actions are used to create buttons, links, or context menu items that trigger specific actions.
How UI Actions Can Prompt a Success Message:
A UI Action (e.g., a "Submit" button on the Incident form) can be configured with a success message using the gs.addInfoMessage() function.
This message is displayed after the form submission to inform the user that their Incident has been successfully submitted.
Example of a UI Action Script:
javascript
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gs.addInfoMessage("The incident has been successfully submitted.");
This will display a confirmation message at the top of the page when an Incident is submitted.
Why "True" is the Correct Answer:
✅ UI Actions can display confirmation messages using gs.addInfoMessage() or similar methods.
Why "False" is Incorrect:
❌ UI Actions can be used to provide user feedback, including success messages for actions like submitting an incident.
NEW QUESTION # 126
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