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Title: ITIL ITIL-4-Foundation ITIL 4 Foundation Exam Questions - With 25% Discount Offe [Print This Page]
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Title: ITIL ITIL-4-Foundation ITIL 4 Foundation Exam Questions - With 25% Discount Offe
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ITIL 4 Foundation Certification Exam is an online exam that can be taken from anywhere in the world. ITIL-4-Foundation Exam consists of 40 multiple-choice questions, and the passing score is 65%. ITIL-4-Foundation exam duration is 60 minutes, and candidates are required to complete it within the given time frame. ITIL 4 Foundation Exam certification is valid for life, and individuals who pass the exam can use the ITIL 4 Foundation certification on their resumes and business cards, which can enhance their career prospects.
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ITIL 4 Foundation exam is offered by Axelos, the official accreditation body for ITIL. ITIL-4-Foundation Exam can be taken online or at an authorized testing center. Candidates who pass the exam receive the ITIL 4 Foundation certification, which is valid for life. ITIL 4 Foundation Exam certification also provides a pathway for further ITIL 4 certifications.
ITIL 4 Foundation Exam Sample Questions (Q97-Q102):NEW QUESTION # 97
Which statement about the 'incident management' practice is CORRECT?
Answer: A
Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-incident-management/

NEW QUESTION # 98
What is the definition of service management?
Answer: C
Explanation:
Service management is the term used to describe how organizations manage their services to deliver value to their customers and other stakeholders. Service management requires a set of specialized organizational capabilities, such as processes, roles, tools, and competencies, that enable the effective and efficient delivery of services1. Service management is also a professional practice supported by an extensive body of knowledge, experience, and skills3. References: ITIL Foundation - ITIL 4 Edition, page 2; ITIL 4 - A Pocket Guide, page 11.

NEW QUESTION # 99
Which will help solve incidents more quickly?
Answer: B

NEW QUESTION # 100
Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?
Answer: D
Explanation:
A service request is defined as a request from a user or a user's authorized representative that initiates a service action which has been agreed as a normal part of service delivery.
The purpose of the service request management practice is to support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner. Service request management is dependent upon well-designed processes and procedures, which are operationalized through tracking and automation tools to maximize the efficiency of the practice. To be handled optimally, service request management should follow these guidelines:
Service requests and their fulfilment should be standardized and automated to the greatest degree possible.
Policies should define which service requests will be fulfilled with limited or even no additional approvals so that fulfilment can be streamlined.
The expectations of users regarding fulfilment times and costs should be clearly set, based on what the organization can realistically deliver.
Opportunities for improvement should be identified and implemented to produce faster fulfilment times and take advantage of automation.
https://www.bmc.com/blogs/itil-service-request-management/

NEW QUESTION # 101
Which of the following is the MOST important for effective incident management?
Answer: A
Explanation:
Effective incident management often requires a high level of collaboration within and between teams as this can facilitate information-sharing and learning, as well as helping to solve the incident more efficiently and effectively. There may also be a need for good collaboration tools so that people working on an incident can work together effectively. One technique that takes advantage of collaboration is termed swarming. This brings many different stakeholders together to work on the issue. Management of incidents may require frequent interaction with third party suppliers, and routine management of this aspect of supplier contracts is often part of the incident management practice.
https://www.bmc.com/blogs/itil-incident-management/

NEW QUESTION # 102
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