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A help desk technician receives the four trouble tickets listed below.
Which ticket should receive the highest priority and be addressed first?
A. Ticket 2: An online webinar is taking place in the conference room. The video conferencing equipment lost internet access.
B. Ticket 1: A user requests relocation of a printer to a different network jack in the same office. The jack must be patched and made active.
C. Ticket 4: Two users report that wireless access in the cafeteria has been down for the last hour.
D. Ticket 3: A user reports that response time for a cloud-based application is slower than usual.
Answer: A
Explanation:
When prioritizing trouble tickets, the most critical issues affecting business operations or high-impact activities should be addressed first.
Here's a breakdown of the tickets:
Ticket 1: Relocation of a printer, while necessary, is not urgent and does not impact critical operations.
Ticket 2: An ongoing webinar losing internet access is critical, especially if the webinar is time-sensitive and involves multiple participants.
Ticket 3: Slower response time for a cloud-based application is important but typically not as urgent as a complete loss of internet access for a live event.
Ticket 4: Wireless access down in the cafeteria affects users but does not have the same immediate impact as a live webinar losing connectivity.
Thus, the correct answer is B. Ticket 2: An online webinar is taking place in the conference room. The video conferencing equipment lost internet access.
Reference: =
IT Help Desk Best Practices
Prioritizing IT Support Tickets
NEW QUESTION # 22
In the network shown in the following graphic, Switch1 is a Layer 2 switch.
PC-A sends a frame to PC-C. Switch1 does not have a mapping entry for the MAC address of PC-C. Which action does Switch1 take?
A. Switch1 floods the frame out all active ports except port G0/1.
B. Switch1 sends an ARP request to obtain the MAC address of PC-C.
C. Switch1 drops the frame and sends an error message back to PC-A.
D. Switch1 queries Switch2 for the MAC address of PC-C.
Answer: A
Explanation:
Understanding How Layer 2 Switches Handle Unknown MAC Addresses
Switches operate at Layer 2 (Data Link Layer) of the OSI model and maintain a MAC address table (CAM table) to forward frames efficiently.
* When a switch receives a frame, it checks its MAC address table to see if it knows the destination MAC address.
* If the destination MAC address is not in the table (meaning the switch does not know which port leads to PC-C), the switch follows the flooding behavior.
What Happens When Switch1 Receives a Frame from PC-A to PC-C?
* Switch1 checks its MAC table:
* The source MAC (PC-A) is recorded in the table on port G0/1.
* The destination MAC (PC-C) is not in the table.
* Switch1 does not know where PC-C is:
* It floods the frame out of all active ports except the port it was received on (G0/1).
* This means the frame is sent to:
* Switch2 (via G0/23)
* PC-B (via G0/2)
* Switch2 receives the frame and follows the same process:
* If Switch2 has PC-C's MAC in its table, it forwards the frame appropriately.
* If not, it floods the frame again until PC-C replies.
* Once PC-C responds, Switch1 and Switch2 learn its MAC address and update their tables.
Why Other Options Are Incorrect:
# A. Switch1 queries Switch2 for the MAC address of PC-C.
* Incorrect: Switches do not query other switches directly for MAC addresses. Instead, they rely on learning MAC addresses dynamically through frame forwarding.
# B. Switch1 drops the frame and sends an error message back to PC-A.
* Incorrect: Switches do not drop frames for unknown MAC addresses. Instead, they flood the frames out all ports except the incoming port.
# D. Switch1 sends an ARP request to obtain the MAC address of PC-C.
* Incorrect:
* ARP (Address Resolution Protocol) is only used to resolve IP addresses to MAC addresses.
* Since PC-A is sending a frame (Layer 2), not an IP packet (Layer 3), ARP is not involved here.
Conclusion
Since Switch1 does not know the destination MAC address, it floods the frame out all active ports except the port it was received on. This is the default behavior of Layer 2 switches when they encounter an unknown MAC address.
Thus, the correct answer is:# C. Switch1 floods the frame out all active ports except port G0/1.
References
* Cisco CCNA 200-301 Official Guide - MAC Address Table & Frame Forwarding
* RFC 894 - Standard for Ethernet Frame Forwarding
* Cisco Networking Essentials - Switch Flooding Behavior
NEW QUESTION # 23
DRAG DROP
Move the MFA factors from the list on the left to their correct examples on the right. You may use each factor once, more than once, or not at all.
Note: You will receive partial credit for each correct selection. Answer:
Explanation:
Explanation:
The correct matching of the MFA factors to their examples is as follows:
Entering a one-time security code sent to your device after logging in: Possession
Holding your phone to your face to be recognized: Inherence
Specifying your user name and password to log on to a service: Knowledge
Here's why each factor matches the example:
Possession: This factor is something the user has, like a mobile device. A one-time security code sent to this device falls under this category.
Inherence: This factor is something the user is, such as a biometric characteristic. Facial recognition using a phone is an example of this factor.
Knowledge: This factor is something the user knows, like a password or PIN.
Multi-Factor Authentication (MFA) enhances security by requiring two or more of these factors to verify a user's identity before granting access.
Entering a one-time security code sent to your device after logging in.
Factor: Possession
This factor relates to something you have, such as a device that receives a security code.
Holding your phone to your face to be recognized.
Factor: Inference (typically referred to as Inherence or Biometric)
This factor relates to something you are, such as biometric authentication like facial recognition.
Specifying your username and password to log on to a service.
Factor: Knowledge
This factor relates to something you know, such as a username and password.
Possession Factor: This involves something the user has in their possession. Receiving a one-time security code on a device (e.g., phone) is an example of this.
Inference Factor (Inherence/Biometric): This involves something inherent to the user, such as
biometric verification (e.g., facial recognition or fingerprint scanning).
Knowledge Factor: This involves something the user knows, such as login credentials (username and password).
Reference: Multi-Factor Authentication (MFA) Explained: MFA Guide
Understanding Authentication Factors: Authentication Factors
NEW QUESTION # 24
HOTSPOT
You plan to use a network firewall to protect computers at a small office. For each statement about firewalls, select True or False.
Note: You will receive partial credit for each correct selection. Answer:
Explanation:
Explanation:
A firewall can direct all web traffic to a specific IP address.
True: Firewalls can be configured to perform Network Address Translation (NAT) and port forwarding, which can direct all web traffic (typically on port 80 and 443) to a specific internal IP address.
A firewall can block traffic to specific ports on internal computers.
True: Firewalls can be configured with access control lists (ACLs) or rules to block traffic to specific ports on internal computers, enhancing security by restricting unwanted or harmful traffic.
A firewall can prevent specific apps from running on a computer.
False: Firewalls typically control traffic flow and do not prevent specific applications from running on a computer. Application control is usually managed by endpoint security software or application control systems.
Directing Web Traffic: Firewalls can manage traffic redirection using NAT and port forwarding rules to route web traffic to designated servers or devices within the network.
Blocking Specific Ports: Firewalls can enforce security policies by blocking or allowing traffic based on port numbers, ensuring that only permitted traffic reaches internal systems.
Application Control: While firewalls manage network traffic, preventing applications from running typically requires software specifically designed for endpoint protection and application
management.
Reference: Understanding Firewalls: Firewall Capabilities
Network Security Best Practices: Network Security Guide
NEW QUESTION # 25
You want to store files that will be accessible by every user on your network.
Which endpoint device do you need?
A. Server
B. Switch
C. Hub
D. Access point
Answer: A
Explanation:
To store files that will be accessible by every user on a network, you would need a server. A server is a computer system that provides data to other computers. It can serve data to systems on a local network (LAN) or a wide network (WAN) over the internet. In this context, a file server would be set up to store and manage files, allowing users on the network to access them from their own devices1.
References :=
* What is a Server?
* Understanding Servers and Their Functions
A server is a computer designed to process requests and deliver data to other computers over a local network or the internet. In this case, to store files that will be accessible by every user on the network, a file server is the appropriate endpoint device. It provides a centralized location for storing and managing files, allowing users to access and share files easily.
* A. Access point: Provides wireless connectivity to a network.
* C. Hub: A basic networking device that connects multiple Ethernet devices together, making them act as a single network segment.
* D. Switch: A networking device that connects devices on a computer network by using packet switching to forward data to the destination device.
Thus, the correct answer is B. Server.
References :=
* File Server Overview (Cisco)
* Server Roles in Networking (Cisco)
NEW QUESTION # 26
......
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