Title: Formal ITIL ITIL-4-Transition Test & ITIL-4-Transition Exam Engine [Print This Page] Author: michael749 Time: yesterday 02:06 Title: Formal ITIL ITIL-4-Transition Test & ITIL-4-Transition Exam Engine P.S. Free 2026 ITIL ITIL-4-Transition dumps are available on Google Drive shared by Itcertking: https://drive.google.com/open?id=1Rlk7MSRqUMu9TLJPnpHjhC_rzrys8w-A
The exam requires an enormous amount of effort and determination and dedication to get to the end goal. Itcertking is one of the most reliable platforms that offer an accurate, reliable, and straightforward ITIL ITIL-4-Transition dumps to ensure the success of students on the initial try. Itcertking offers the complete package that includes all exam dumps conforming to the syllabus for passing the ITIL 4 Managing Professional Transition (ITIL-4-Transition) exam certificate in the first try.
ITIL-4 Transition Exam, also known as the ITIL 4 Managing Professional Transition Exam, is a certification program that is designed to help IT professionals gain an in-depth understanding of the ITIL 4 framework. The ITIL 4 framework is a widely recognized set of guidelines for managing IT services in a business environment. ITIL-4-Transition Exam is intended for IT professionals who already have ITIL v3 certification and want to upgrade to the ITIL 4 framework.
ITIL 4 Managing Professional Transition exam comprises four modules, of which each module is designed to test the candidate's knowledge in key ITIL 4 practices. The four modules include ITIL 4 Foundation, Create, Deliver and Support, Drive Stakeholder Value, and High-Velocity IT. After completing the modules, the candidates are required to pass the exam to obtain the ITIL Managing Professional Transition certification. ITIL 4 Managing Professional Transition certification ensures that IT professionals have mastered the advanced ITIL 4 concepts and possess the skills to manage IT services in a modern, technology-driven business environment.
Three Formats for ITIL ITIL-4-Transition Exam QuestionsWith our ITIL-4-Transition exam braindump, your success is 100% guaranteed. Not only our ITIL-4-Transition study material can provide you with the most accurate ITIL-4-Transition exam questions, but also offer with three different versions: PDF, Soft and APP versions. Their prolific practice materials can cater for the different needs of our customers, and all these ITIL-4-Transition simulating practice includes the new information that you need to know to pass the test. So you can choose them according to your personal preference. ITIL 4 Managing Professional Transition Sample Questions (Q72-Q77):NEW QUESTION # 72
Which term is used to define "any component that needs to be managed in order to deliver an IT service"?
A. A configuration item
B. A change
C. An IT asset
D. An event
Answer: A
Explanation:
Comprehensive Explanation:
A Configuration Item (CI) is defined as:
Any component that must be managed in order to deliver an IT service.
Thus, Option C fits the exact ITIL 4 definition.
NEW QUESTION # 73
A software development team is intending to develop many new applications and services. They will need contributions from various practices to achieve this. How should these activities be combined?
A. A value stream should be designed to include activities from all practices that are needed
B. Each pratice should define the outputs it will produce and the required inputs it needs to succeed
C. The software development manager should define requirements for all practices and ensure that they contribute to the over all service
D. Practices should operate as suppliers to each other, using guidance form the 'supplier management' practice
Answer: A
Explanation:
A value stream is a way of describing how an organization responds to specific types of demand and opportunity, by combining and integrating various activities from different practices. A value stream is based on the service value chain, which is a flexible operating model that outlines the key activities required to facilitate value creation through the delivery and management of products and services. The service value chain consists of six activities: plan, improve, engage, design and transition, obtain/build, and deliver and support. Each activity can be supported by one or more practices, which are sets of organizational resources and capabilities that help perform work or accomplish an objective. By designing a value stream that includes activities from all practices that are needed, the software development team can ensure that they are creating value for their customers and users, as well as capturing value for themselves and other stakeholders. A value stream also helps to optimize the use of resources, eliminate waste, and improve efficiency and effectiveness.
References:
* ITIL 4 Foundation: ITIL 4 Edition, section 4.2.1
* ITIL 4 Value System: Chain and Stream Differences | SysAid, section "Value Streams"
NEW QUESTION # 74
A service support agents adjusts support actions following a call form a frustrated user. Which concept describes this behavior?
A. Positive communication
B. Team Culture
C. Employee satisfaction management
D. Customer orientation
Answer: D
Explanation:
Customer orientation is an approach to business that focuses on assisting customers in achieving their goals, as opposed to adopting a sales oriented methodology12. It involves understanding the needs, expectations, and preferences of the customers and delivering value that meets or exceeds them. Customer orientation also implies adapting to the feedback and behavior of the customers and tailoring the service accordingly.
Therefore, when a service support agent adjusts support actions following a call from a frustrated user, they are demonstrating customer orientation, as they are trying to resolve the user's issue in a way that suits their emotional state and satisfaction level. Customer orientation is one of the key concepts in ITIL 4, as it helps to create value co-creation and drive stakeholder value34. It is also aligned with the ITIL guiding principles of focus on value, collaborate and promote visibility, and keep it simple and practical34. References:
* The customer journey and ITIL 4 | Axelos3
* Holistic IT - a non-siloed approach with ITIL 4 | Axelos4
* Customer Orientation: What it Is and How to Implement It [+Examples]1
* Mastering Customer Orientation: Definition, Importance and Strategies2
NEW QUESTION # 75
An organization has IT divisions distributed globally. As the organization has grown, it has become difficult to align the activities of the IT divisions with the organization 's objectives How can the organization ensure that all IT activities are aligned with the organization 's objectives?
A. Put compliance controls in place to ensure that all centers of expertise are following the same practices
B. Priories risk mitigation strategies in alignment with the organization 's risk appetite
C. Collect feedback from both organizational and IT leadership from each region
D. Establish increasingly detailed objectives at each level of the organization that align directly with the objectives of the layer above
Answer: D
Explanation:
The best way for the organization to ensure that all IT activities are aligned with the organization's objectives is to establish increasingly detailed objectives at each level of the organization that align directly with the objectives of the layer above. This is based on the ITIL 4 principle of cascading objectives, which is a method for translating high-level strategic objectives into more specific and measurable operational objectives. By doing this, the organization can create a clear line of sight between the vision, mission, and goals of the organization and the actions and outcomes of the IT divisions. This also enables the organization to monitor and evaluate the performance and value of the IT activities and ensure that they are contributing to the achievement of the organization's objectives. The other options are not sufficient to ensure alignment, as they do not address the root cause of the misalignment, which is the lack of clarity and consistency in the objectives. Risk mitigation strategies, compliance controls, and feedback collection are important aspects of IT governance, but they do not necessarily ensure that the IT activities are aligned with the organization's objectives. They may also create unnecessary bureaucracy and overhead that may hinder the agility and innovation of the IT divisions. References: https://www.atlassian.com/blog/technology/what-the-new-itil-
4-means-for-you-and-your-team https://www.greycampus.com/openc ... ion/itil-objectives
NEW QUESTION # 76
An organization wants to introduce a new service. There are many teams that will contribute to the design, development and transition of the service. Which approach should the organization follow when creating a value stream for this new service?
A. Create one value stream for the entire project, to enable and end-to-end, holistic vision of the service
B. Create one value stream for each team, to allow the teams to focus on their different objectives
C. Create separate value streams for every project phase, to ensure that each milestone is achieved in a Agile manner
D. Create separate value streams for practices, people, tools and suppliers, to ensure that 'four dimensions' are considered equally
Answer: A
Explanation:
The organization should follow the approach of creating one value stream for the entire project, to enable an end-to-end, holistic vision of the service. A value stream is a series of steps that an organization undertakes to create and deliver products and services to consumers. A value stream should cover the whole service value chain, from the demand to the value delivery. Creating one value stream for the entire project helps to ensure that the service is aligned with the customer needs, expectations, and outcomes, and that the value is co- created by the provider and the consumer. Creating one value stream also helps to identify the value, waste, and opportunities for improvement in each step, and to optimize the service delivery process. The other options are not correct, as they would result in fragmented, incomplete, or inconsistent value streams.
Creating separate value streams for practices, people, tools and suppliers would not consider the 'four dimensions' equally, but rather isolate them from each other. Creating separate value streams for every project phase would not ensure that each milestone is achieved in an Agile manner, but rather create gaps and delays between the phases. Creating one value stream for each team would not allow the teams to focus on their different objectives, but rather create silos and conflicts among the teams. References:
* ITIL 4 & swarming - finding the right people & process | Axelos1
* Swarming vs Tiered Support Models Explained - BMC Software2
* What ITSM Practitioners Need to Know About Value Stream Mapping3
* ITIL 4 Value Streams: do the right things for customer | Axelos4
NEW QUESTION # 77
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