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Title: Valid Certified-Business-Analyst Exam Prep | Valid Certified-Business-Analyst Te [Print This Page]

Author: derekgr605    Time: before yesterday 06:14
Title: Valid Certified-Business-Analyst Exam Prep | Valid Certified-Business-Analyst Te
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The purpose of the Salesforce Certified Business Analyst Certification Exam is to validate your knowledge of Salesforce solutions and your ability to analyze business requirements. Salesforce Certified Business Analyst Exam certification exam covers topics such as Salesforce data modeling, business process automation, reporting and analytics, and security and access. By passing this certification exam, you demonstrate your proficiency in using Salesforce tools and features to design and implement effective solutions for your organization.
Salesforce Certified Business Analyst exam covers a variety of topics including business analysis fundamentals, Salesforce platform basics, requirements gathering, process mapping, data modeling, testing, and user adoption. Candidates should have a good understanding of these topics before attempting the exam. There are no prerequisites for this certification, but Salesforce recommends that candidates have at least one year of experience working in a Salesforce environment.
Salesforce Certified-Business-Analyst Certification Exam is administered by Salesforce, one of the world's leading customer relationship management (CRM) software providers. Salesforce Certified Business Analyst Exam certification is recognized globally and is highly valued by employers in the technology industry. Achieving this certification can open up a world of opportunities for professionals looking to advance their careers in business analysis and Salesforce solution implementation.
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Salesforce Certified Business Analyst Exam Sample Questions (Q168-Q173):NEW QUESTION # 168
A business analyst (BA) is working on a request from a sales leader at Universal Containers. The sales leader has noticed the quality of information on new leads has declined recently. After completing their initial research, the BA concludes that the Salesforce lead intake form needs to be updated to include only essential information. Since several sales teams use the intake form, the BA must get alignment from all of the groups.
How does whiteboarding help the BA collaborate with multiple stakeholders?
Answer: A
Explanation:
Explanation
Whiteboarding is a technique that involves using a whiteboard or a similar tool to visually represent a process, problem, or solution. Whiteboarding helps the BA collaborate with multiple stakeholders by building a shared understanding of the current state, creating a space for everyone to contribute since the activity feels shared, and guiding the conversation while maintaining engagement. Whiteboarding also helps to identify issues, gaps, opportunities, and dependencies in the process, and to generate ideas and feedback from stakeholders.
References:
https://trailhead.salesforce.com ... lan-and-facilitate-

NEW QUESTION # 169
A business analyst captures the following acceptance criteria for a user story about case reassignment in Service Cloud.
* A service manager can dick a Reassign button that changes the owner field of the case.
* A service manager is able to reassign cases-as part of the mobile experience.
* Reassignment functionality can be used on cases that have been auto-reassigned.
* Service reps are unable to reassign cases.
Which mistake was made?
Answer: A
Explanation:
The mistake made in capturing these acceptance criteria was that they include solution information instead of focusing on what needs to be achieved by implementing this feature or functionality. For example, specifying that "a service manager can click a Reassign button" implies a particular design choice rather than describing what outcome should be achieved by reassigning cases (such as transferring ownership or notifying new owners). Acceptance criteria should be aligned with the user's goal rather than prescribing how to achieve it so that they do not limit creativity or innovation in finding solutions. Acceptance criteria should also be small and testable so that they can be easily verified by using techniques such as scenarios or test cases.
References: 1 https://trailhead.salesforce.com ... e-business-analyst- certification-prep/user-stories

NEW QUESTION # 170
Universal Containers wants to streamline a complex business process. The business analyst (BA) assigned to the Service Cloud project is creating a business process map of the existing process. The BA is having difficulty documenting the process because there is disagreement among the stakeholders about the steps that are being followed.
Which recommendation should the BA make to help the stakeholders reach agreement about the process?
Answer: C
Explanation:
This answer suggests focusing on the inputs and outcomes of the current process as a recommendation that the BA should make to help the stakeholders reach agreement about the process after creating a business process map of the existing process for streamlining a complex business process at Universal Containers. Inputs are the resources or information that are needed to start or perform a process. Outcomes are the results or outputs that are produced or delivered by a process. Focusing on the inputs and outcomes of the current process can help the BA to identify and align what is required and expected from each stakeholder involved in the process, and to resolve any discrepancies or conflicts among them. References:
https://trailhead.salesforce.com ... look/use-process-ma

NEW QUESTION # 171
The product development team at Northern Trail Outfitters is creating a process within Salesforce to onboard new retail employees. The business analyst (BA) creates a current state process map by interviewing a few members of the onboarding team using email questionnaires. After presenting the process map to the entire onboarding team, the BA receives feedback that it is incorrect.
What should the BA do to provide the product development team with more accurate information about the onboarding team's process?
Answer: A

NEW QUESTION # 172
The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than
20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts.
Which acceptance criteria is the most effective for this scenario?
Answer: B

NEW QUESTION # 173
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