| Topic | Details |
| Topic 1 | - IT Concepts and Terminology: This section of the exam measures skills of aspiring IT Support Assistants and covers foundational knowledge such as types of computing devices, basic troubleshooting concepts, and understanding of common terminology. Candidates should grasp basic operational terms, roles of software and hardware, and be familiar with emerging tech like IoT and cloud computing.
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| Topic 2 | - Security: This section of the exam measures skills of Cybersecurity Support Interns and covers essential cybersecurity principles, including confidentiality, data protection, user authentication, and malware threats. It also includes awareness of social engineering, encryption, and common best practices for device and network security.
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| Topic 3 | - Data and Database Fundamentals: This section of the exam measures the skills of Entry-Level Data Assistants and covers data management principles, types of data, and basic database structures. It includes an understanding of database types, simple queries, data integrity, and the importance of data in decision-making and business operations.
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