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Title: Salesforce AP-209 Examcollection, AP-209 Latest Exam Practice [Print This Page]
Author: seancoo237    Time: yesterday 18:32
Title: Salesforce AP-209 Examcollection, AP-209 Latest Exam Practice
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Salesforce AP-209 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Assets: This domain examines asset architecture including hierarchies and relationships, and strategies for tracking and managing customer assets throughout their lifecycle.
Topic 2
  • Implementation Strategies and Design: This domain covers the full consulting project lifecycle from planning and requirements gathering through deployment, and determining appropriate deployment strategies and licensing needs for Field Service implementations.
Topic 3
  • Mobile: This domain covers offline functionality in the Field Service Mobile app, mobile customization and extension options, technician management capabilities, and communication features between dispatchers, technicians, and customers.

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Salesforce AP-209 Latest Exam Practice, Printable AP-209 PDFThis format is for candidates who do not have the time or energy to use a computer or laptop for preparation. The AP-209 PDF file includes real AP-209 questions, and they can be easily printed and studied at any time. Actual4Labs regularly updates its PDF file to ensure that its readers have access to the updated questions.
Salesforce Advanced Field Service Accredited Professional Sample Questions (Q47-Q52):NEW QUESTION # 47
Which of the following objects have fieldsets that allow controlling how the data is displayed in the
'Dispatcher Console'? (Choose 3 options)
Answer: A,C,E
Explanation:
The Dispatcher Console (Gantt) allows admins to customize which fields are visible in various panels and tooltips using standard Salesforce Field Sets.
* A is correct (Resource Absence):You can control what information appears when a dispatcher hovers over a non-availability block (e.g., "Sick Day," "Doctor's Appointment") by editing the field set on the Resource Absence object.
* B is correct (Service Appointment):This is the most heavily customized object. You can configure field sets to control the columns in the Appointment List, the text shown on the Gantt bar, and the fields in the tooltip (hover).
* C is correct (Service Resource):You can customize the resource list (left-hand side of the Gantt) to show fields like "Vehicle Type," "Skill Level," or "Phone Number" by editing the field set on the Service Resource object.
* Options D and E:Service Territory and Assigned Resource do not have direct field sets that control the Dispatcher Consolelayout in the same way the primary transactional objects do.

NEW QUESTION # 48
Green Energy Solution is getting more work for the next 3 weeks. They are engaging a new third-party contractor to help with some work for that time.
What should the admin recommend?
Answer: B
Explanation:
The key here is that it is a Third-Party Contractor and a Temporary engagement.
* Option C is correct.
* Capacity Based:Contractors are typically modeled as "Capacity Based Resources" (buckets of work) rather than named individuals, as you usually don't track their specific travel or breaks- you just know they can take "X hours of work per day."
* Giving Capacity:You would define the capacityonlyfor the specific 3-week period. Once the capacity records end, the scheduling engine will naturally stop assigning work to them.
* Options B and D (Deleting):It is never a best practice to delete a Service Resource record after use.
You need the record to remain in the system to preserve theAudit Trailand historical data of the Work Orders they completed. You simply deactivate them or stop giving them capacity.

NEW QUESTION # 49
A customer needs to cancel all appointments within a specific area due to climate changes that boosted a bushfire.
How should a consultant recommend implementing this requirement?
Answer: A
Explanation:
The Dispatcher Console Map is the most efficient tool for geographic mass actions.
* Option A is correct.Salesforce Field Service allows dispatchers to draw customMap Polygonsdirectly on the Gantt map. Once a polygon is drawn around the affected bushfire area, the dispatcher can right- click the polygon (or use the actions menu) to performMass Actionson all Service Appointments contained within that shape. "Unschedule," "Cancel," or "Flag" are standard bulk actions available in this context.
* Option B (Reports/Data Loader) is too slow for an emergency response.
* Option C (Optimization) would just move the appointments to later times, not cancel/unschedule them.
* Option D (List View) is difficult because defining a "bushfire area" using text filters (City, Zip) is often inaccurate compared to drawing the precise boundary on a map.

NEW QUESTION # 50
Universal Containers installers are required to complete a standardized quality checklist that includes data inputs as well as capturing some pictures of the completed installation.
How should a Field Service consultant set up the mobile experience for those installers?
Answer: B
Explanation:
This scenario describes a structured process with validation (Checklist + Data + Images).
* Option A is correct.Work Plansare the standard, modern feature for checklists in Salesforce Field Service. A Work Plan consists of "Work Steps." These steps can be linked to aFlow, which provides a user-friendly wizard to capture specific data inputs and upload images in a structured way.
* Option Bis the legacy method. Adding fields directly to the Service Appointment creates clutter and doesn't offer a step-by-step "Checklist" experience.
* Option Cis a security risk (too much access) and provides no process guidance.
* Option D(Deep Linking) is used to jumpoutof the app to another app, which is not needed here since SFS can handle flows natively.

NEW QUESTION # 51
Green Energy Solutions provide two types of services: 'New Installs' (high revenue, high priority with a 3 day SLA) and 'Inspections' (proactive, low priority activities due 3 months out). The company incurs a penalty for missing due dates which the service manager would like to avoid. However, not at the expense of a new install.
What should the consultant's recommendation be in such a case?
Answer: A
Explanation:
The goal is to prevent low-priority "Inspections" from being ignored indefinitely until they miss their deadline, without permanently ranking them above high-value "New Installs."
* Option B is correct(based on the scenario's specific constraints). By using automation to elevate the Inspection's priority to '1' (High) only when it is due "tomorrow," the system treats it as urgentonlywhen necessary to avoid the penalty. Since "New Installs" are also Priority '1', the two will compete on equal footing on that final day, ensuring the Inspection has a fighting chance to be scheduled alongside high- value work.
* Option C (Dynamic Priority) is a standard solution for "aging" work. However, the option states it caps the value at '2'. In standard SFS priority (where 1 is highest), a '2' willneverbeat a '1'. Therefore, the inspection would still likely be bumped by a New Install (Priority 1) even on its due date, leading to a penalty.
* Option D ("Schedule Over Lower Priority") is used for emergency reshuffling, but does not inherently solve the prioritization logic between these two specific task types.

NEW QUESTION # 52
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