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The CIS-CSM Exam covers a wide range of topics related to ServiceNow CSM, including customer service management fundamentals, service catalog management, incident management, problem management, change management, and service level management. CIS-CSM exam also assesses the examinee's knowledge of the ServiceNow CSM platform's capabilities, features, and best practices. To prepare for the exam, professionals can take advantage of ServiceNow's training programs, study guides, and practice exams.
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ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Exam is designed to test the skills and knowledge of individuals who work with ServiceNow's Customer Service Management application. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is ideal for professionals who wish to demonstrate their expertise in the implementation of ServiceNow Customer Service Management solutions to support customer service operations. ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q189-Q194):NEW QUESTION # 189
In Workspace Chat, agents have the ability to use quick actions to work more efficiently. What action does the /r quick action perform?
A. Uses response templates to Insert as text in a conversation
B. Rolls up the current chat history towards an existing case
C. Rejects an incoming chat and moves it automatically to the general queue
D. Routes the chat towards another group
Answer: A
NEW QUESTION # 190
What action to be taken if the product has no configurable attributes?
A. Optimize data in the Install base Item table
B. Create new child table for Install Base Item
C. Store it in the baseline Install Base Item table
D. Group into existing extended Install Base Item table
Answer: C
NEW QUESTION # 191
Match the business rule to its function in the Self-Service Portal.
Hot Area: Answer:
Explanation:
Explanation
Explanation
NEW QUESTION # 192
Information about a customer's service contract is found in Knowledge.
A. False
B. True
Answer: A
Explanation:
Reference:
customer-service-management/concept/c_ContractsAndEntitlements.html
NEW QUESTION # 193
How many active OpenFrame configurations can you have on an instance?
