Genesys GCP-GCX日本語試験対策 & GCP-GCX日本語版トレーリングGenesys製品を購入する前に、無料でダウンロードして試用できるため、GCP-GCXテスト準備を十分に理解できます。このように、クライアントは、ウェブサイト上で私たちのGenesys Cloud CX Certified Professional - Consolidated Exam試験問題のページを訪問することができます。 したがって、クライアントはGCP-GCX試験問題をよく理解し、GCP-GCX試験問題の品質を確認したので、GCP-GCXトレーニングガイドを購入するかどうかを決定できます。 JPNTestお客様に最高のGCP-GCX学習ガイドを提供し、お客様に満足していただけるようにします。
GCP-GCX試験は、コンタクトセンターの運用、IT運用、または顧客体験管理の経験を持つ個人に適しています。この認定は、顧客体験業界でのキャリアの見通しを向上させたい個人に最適です。また、この認定は、雇用主またはクライアントに対してGenesys Cloud CXの専門知識を証明したい個人にも適しています。 Genesys Cloud CX Certified Professional - Consolidated Exam 認定 GCP-GCX 試験問題 (Q71-Q76):質問 # 71
Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)
A. Opera
B. Internet Explorer
C. Firefox
D. Safari
E. Chrome
正解：C、E
解説：
Explanation
Firefox and Chrome are two browsers that fully support Genesys Cloud CX. Genesys Cloud CX is a web-based application that requires a compatible browser to run properly. Firefox and Chrome are the recommended browsers for Genesys Cloud CX because they offer the best performance and functionality.
Safari is also supported but with some limitations. Internet Explorer and Opera are not supported by Genesys Cloud CX. References: https://help.mypurecloud.com/articles/supported-browsers/ https://help.mypurecloud.com/articles/browser-limitations/
質問 # 72
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.
A. True
B. False
正解：A
質問 # 73
Which feature enables a voice interaction to interrupt an email interaction?
A. Scripts
B. ACD Skills
C. Emergency Routing
D. Utilization
正解：D
質問 # 74
Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.
In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can:
A. Receive ACD and non-ACD calls, but not place.
B. Place ACD and non-ACD calls, but not receive.
C. Place and receive both ACD and non-ACD calls.
D. Place and receive ACD calls; non-ACD calls can neither be place nor received.
正解：C
解説：
Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration. In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can place and receive both ACD and non-ACD calls. An N+1 configuration means that you have one more Edge than you need to handle your peak call volume. This way, if one Edge goes down, another Edge can take over its load without affecting your service quality or availability. Reference: https://help.mypurecloud.com/articles/about-edge-devices/https://help.mypurecloud.com/articles/edge-redundancy/
質問 # 75
Sam wants to install the reporting app on his iPad to access metrics.
Which of the following apps does he need to install?