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Cisco 820-605 certification exam is designed for professionals who aspire to become customer success managers in the IT industry. 820-605 exam tests the candidate's knowledge and understanding of customer success methodologies, customer success metrics, and customer success technology. Successful candidates will have the skills necessary to help customers achieve their business objectives by leveraging technology solutions and services.
Cisco 820-605 exam, also known as the Cisco Customer Success Manager (CSM) exam, is a certification exam that validates the skills and knowledge of professionals who wish to work in customer success roles in the information technology (IT) industry. 820-605 Exam is designed to test the candidate's proficiency in customer success principles and practices, as well as their ability to leverage Cisco technologies to deliver positive business outcomes for customers.
820-605 PDF Dumps [2026] For Productive Exam PreparationIt is acknowledged that there are numerous 820-605 learning questions for candidates for the 820-605 exam, however, it is impossible for you to summarize all of the key points in so many materials by yourself. But since you have clicked into this website for 820-605 practice materials you need not to worry about that at all because our company is especially here for you to solve this problem. We have a lot of regular customers for a long-term cooperation now since they have understood how useful and effective our 820-605 Actual Exam is. Cisco Customer Success Manager Sample Questions (Q62-Q67):NEW QUESTION # 62
Which tool is used by Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?
A. Stakeholder Map
B. KPIs
C. Health Index Report
D. RACI
Answer: D
NEW QUESTION # 63
What should be the primary source of information about a customer's current adoption barriers?
A. customer strategic goals
B. insight from the account team
C. current industry trends
D. bill of materials
Answer: A
Explanation:
The primary source of information about a customer's current adoption barriers should be the customer's strategic goals. Understanding these goals helps identify where the solution may not be meeting the customer's needs, which can lead to adoption barriers
NEW QUESTION # 64
Refer to the exhibit.
Which action should the Customer Success Manager take to improve the health index of Company A?
A. Observe net promoter scores and how likely the customer is to recommend the products to someone else.
B. Analyze annual recurring revenue growth, renewal rates of other products, and timeliness of bill pay.
C. Perform a marketing campaign and share the roadmap of new products.
D. Provide recommendations for training or suggest new features based on data analysis.
Answer: D
NEW QUESTION # 65
Which scenario represents a use case expand opportunity?
A. usage KPIs are on target entering the fourth quarter
B. endpoint security solution extended to cover data center servers in addition to laptops
C. solution management team adds headcount
D. supplementary training sessions are organized on existing features
Answer: B
Explanation:
Expanding an endpoint security solution to cover additional assets like data center servers represents a use case expansion opportunity. This scenario indicates that the customer is extending the scope of their current solution to cover more of their infrastructure. References: Expansion opportunity identification techniques that look for scenarios where the application of a solution is broadened to new areas within the customer's environment.
NEW QUESTION # 66
From a Customer Success perspective, why should the customer's health be monitored?
A. to provide the opportunity to address any changes in the customer's experience around the solution
B. to identify unused licenses so they can be addressed via a service improvement plan
C. to directly enable renewals
D. to give the customer valuable insight so they can automatically renew critical services on time
Answer: C
NEW QUESTION # 67
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