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AnyAirlines is creating a hyperautomation solution that will run any time a record is created in NetSuite and will update a record in Salesforce. Many records present in Salesforce need to be related to the updated record. AnyAirlines wants to automatically update each of these dependent records.
When combined, which two hyperautomation solutions should be used to automate this process without involving IT? (Choose two.)
A. MuleSoft Composer
B. MuleSoft RPA
C. Anypoint Platform
D. Salesforce Flow
正解：A、D
解説：
To automate the process of updating related records in Salesforce when a record is created in NetSuite, combining Salesforce Flow and MuleSoft Composer is ideal:
MuleSoft Composer:
Use MuleSoft Composer to create a flow that triggers when a new record is created in NetSuite.
Configure the flow to update the corresponding record in Salesforce. This ensures that changes in NetSuite are automatically reflected in Salesforce.
Salesforce Flow:
Use Salesforce Flow to create a record-triggered flow that updates all dependent records whenever the primary Salesforce record is updated.
This flow can be set to trigger on updates to the primary record and include logic to identify and update all related records.
Combining MuleSoft Composer for integration and Salesforce Flow for in-Salesforce automation ensures that the entire process is streamlined and automated without requiring IT involvement.
References:
MuleSoft Composer Documentation
Salesforce Flow Documentation
質問 # 32
The customer support team at Northern Trail Outfitters manages and maintains customer service cases using Service Cloud. The team collaborates with other stakeholders such as the sales, product, and technical support teams to resolve cases using Slack.
The team needs to use a MuleSoft Composer flow to automatically trigger when a case is created or modified in Service Cloud with notifications in Slack. Based on these specific case requirements, the team routes the cases to the sales, product, or the technical support team.
What flow component must the customer support team use to route the cases?
A. For Each
B. If/Else
C. Swimlane
D. Switch/Case
正解：D
解説：
To route cases based on specific criteria to different teams (sales, product, or technical support) using MuleSoft Composer, the Switch/Case component is the most appropriate choice:
Create a MuleSoft Composer Flow:
Start by creating a flow in MuleSoft Composer that triggers when a case is created or modified in Service Cloud.
Use the Switch/Case Component:
Add a Switch/Case component to the flow. This component allows you to define multiple conditions and route the flow based on these conditions.
Define the different case routing criteria (e.g., case type, priority) within the Switch/Case component. For each case, specify the condition that determines which team the case should be routed to.
Configure Notifications in Slack:
For each case defined in the Switch/Case component, configure the corresponding actions to send notifications to the appropriate Slack channels.
The Switch/Case component enables complex conditional logic, making it ideal for routing cases to different teams based on predefined criteria.
References:
MuleSoft Composer Documentation
質問 # 33
For a MuleSoft Composer flow, errors can be noted in its Flow Details page.
What other way can MuleSoft Composer send notifications when errors occur?
A. It sends a message to a configured Slack channel.
B. It sends a notification to the configured email address.
C. It generates a notification in the flow.
D. It posts to a configured Chatter profile.
正解：B
解説：
MuleSoft Composer provides a way to handle errors and notify users when something goes wrong in a flow.
Aside from viewing errors on the Flow Details page, MuleSoft Composer can also send notifications to alert users about the errors.
Flow Error Handling: When an error occurs in a MuleSoft Composer flow, the error is logged and visible on the Flow Details page.
Email Notifications: MuleSoft Composer can be configured to send notifications to a specified email address.
This allows users to be promptly informed of any issues without having to constantly monitor the Flow Details page.
Configuration: This can be set up in the MuleSoft Composer settings, where an email address can be configured to receive these notifications.
MuleSoft Composer Error Notifications
質問 # 34
Northern Trail Outfitters (NTO) wants to automate a multi-step process that spans several departments.
How do Interactive Steps in Flow Orchestration help NTO involve users at key steps of the process?
A. They leverage Al processing to automatically interact with the customer and collect customer data.
B. They allow the user to interact with the process in between automated backend steps.
C. They enable users to collaborate on specific work items.
D. They allow the user to interact directly with external systems through the Salesforce Ul.
正解：B
解説：
Interactive Steps in Flow Orchestration are designed to involve users at specific points within an automated process. Here's how they help NTO:
User Interaction:
Interactive Steps enable users to engage with the process during key stages. These steps are inserted between automated tasks to require human input or decision-making.
This ensures that critical user actions, such as approvals or data entry, are seamlessly integrated into the flow.
Process Continuity:
Once the user completes the required interaction, the process can automatically proceed to the next step. This creates a cohesive workflow that combines automated and manual tasks efficiently.
Use Case Examples:
Approving a document, entering additional information, or making decisions based on presented data are typical scenarios where Interactive Steps are beneficial.
References:
Salesforce Flow Orchestration Documentation
質問 # 35
Northern Trail Outfitters wants to create an automation which runs on a fixed schedule to enter sales data into NetSuite running as a process in the background. The business product owner chose MuleSoft Composer as the tool for this task.
The Salesforce admin wants to advise the product owner about how the MuleSoft Composer scheduling functionality works.
Which two options are available for use as the time mechanism within MuleSoft Composer? (Choose two.)
A. Every 30 minutes
B. Every 5 minutes
C. Schedule based on a formula
D. Every 30 days
正解：A、B
解説：
MuleSoft Composer provides scheduling functionality that allows you to set up automated flows to run at specified intervals. The available options for scheduling within MuleSoft Composer include:
Every 30 minutes:
This option allows you to set up a flow to run every half hour, ensuring that your automation process is executed at regular intervals throughout the day.
Every 5 minutes:
This option enables the flow to run at a higher frequency, executing the automation process every 5 minutes, which is useful for scenarios that require more frequent updates or processing.
These scheduling options ensure that you can automate tasks at the desired frequency without manual intervention.
References:
MuleSoft Composer Documentation