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Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are' guiding principle.
A. plans
B. measurement
C. process
D. tools
Answer: B
NEW QUESTION # 20
What ensures that service providers and service consumers continue to create value together?
A. Service relationship management
B. Service consumption
C. Service level management
D. Service offerings
Answer: A
Explanation:
Service relationship management is the joint activities performed by a service provider and a service consumer to ensure continual value co-creation1. It involves establishing, maintaining, and optimizing the service relationship throughout the service lifecycle2. Service relationship management ensures that service providers and service consumers continue to create value together by aligning their objectives, expectations, and capabilities3. References: ITIL Foundation - ITIL 4 Edition, page 5; ITIL 4 - A Pocket Guide, page
16; ITIL 4 Practice Guide: Service Relationship Management, page 7.
NEW QUESTION # 21
A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?
A. Incident management
B. Service level management
C. Service request management
D. Change enablement
Answer: C
NEW QUESTION # 22
Which guiding principle recommends eliminating activities that do not contribute to the creation of value?
A. Optimize and automate
B. Keep it simple and practical
C. Start where you are
D. Collaborate and promote visibility
Answer: B
NEW QUESTION # 23
Which is a financially valuable component that can contribute to the delivery of a service?
A. Service offering
B. Sponsor
C. Configuration item
D. IT asset
Answer: D
Explanation:
IT asset is any financially valuable component that can contribute to the delivery of an IT product or service. The scope of IT asset management typically includes all software, hardware, networking, cloud services, and client devices https://wiki.process-symphony.co ... 20any%20financially,cloud%20services%2C%20and%20client%20devices.
NEW QUESTION # 24
......
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