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Which statements about best practice isMOSTcorrect?
A. ITIL is a source of best practice and is validated across a wide set of environments and situations
B. Internal experience is the only source of best practice because it is developed within the service provider
C. Suppliers are a source of best practice and they will improve the services delivered by a service Provider
D. Customers are a source of best practice and will advise service providers how it should be implemented
Answer: A
NEW QUESTION # 180
The design of IT services requires the effective and efficient use of what?
A. People, process, products, partners
B. People, products, plans, partners
C. People, process, partners, performance
D. Performance, process, products, plans
Answer: A
NEW QUESTION # 181
What is the primary focus of business capacity management?
A. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
B. Review of all capacity supplier agreements and underpinning contracts with supplier management
C. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
D. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
Answer: D
NEW QUESTION # 182
An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?
A. Keep it simple and practical
B. Focus on value
C. Collaborate and promote visibility
D. Start where you are
Answer: C
NEW QUESTION # 183
What do customer perceptions and business outcomes help to define?
A. Service metrics
B. Key performance indicators (KPIs)
C. The total cost of a service
D. The value of a service
Answer: D
NEW QUESTION # 184
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