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Salesforce Certified Administrator is an important certification that is recognized globally. Salesforce Certified Administrator certification is designed to help professionals gain skills and knowledge in managing and administering Salesforce. The Salesforce Certified Administrator exam is an online proctored exam that consists of 60 multiple-choice questions. Candidates are given 90 minutes to complete the exam.
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Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.
Which two options should the administrator use tohelp the support team?
Choose 2 answers
A. Configure a flow to assign the cases to the queue.
B. Add Cass to the existing queue as available object.
C. Createa new queue and add Cases asan available object.
D. Use assignment rules to set the queue as the owner of the case.
Answer: B,D
Explanation:
Explanation
Assignment rules and queue configuration are two options that should be used to help the support team work on some of UC's cases. Assignment rules can be used to automatically assign cases to a queue based on certaincriteria, such as case origin or priority. Queue configuration can be used to add Case as an available object to the existing queue and specify which users or groups can access the queue. References: https://help.salesforce.com/s/ar ... ules.htm&type=5https://help.salesforce.com/s
NEW QUESTION # 56
At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well.
Which are two considerations for enabling this functionality?
Choose 2 answers
A. Object layouts should be configured to include the groups related list.
B. An administrator needs to create a group to enable record sharing
C. The Add Record action must be configured in the group publisher.
D. Collaboration groups are created automatically for every department.
Answer: B,C
NEW QUESTION # 57
AW Computing would like to improve its Case Lightning record page by including:
* A filtered component to display a message in bold font when a case issaved as acriticalrecord type.
* A quick way to update the account status from the case layout.
Which two components should an administrator use to satisfy these requests?
Choose 2 Answers
A. Related List
B. Record details
C. Related Record
D. Rich text
Answer: C,D
Explanation:
Explanation
A related record component is a type of component that allows users to view and edit fields from a parent record on a child record page without leaving the page. For example, a related record component can allow users to update the account status from the case layout by selecting an account record from a drop-down list. A rich text component is a type of component that allows users to display formatted text on a record page using rich text editor tools such as bold font, bullet points, images, and links. For example, a rich text component can display a message in bold font when a case is saved as acriticalrecord type by using conditional visibility rules.
References: https://help.salesforce.com/s/ar ... amp;type=5https://h
NEW QUESTION # 58
Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated.
Which automation solution should an administrator use to meet this request?
A. Process Builder
B. Approval Process
C. Workflow Field Update
D. Lightning Web Component
Answer: A
NEW QUESTION # 59
Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box.
Which three of the standard objects are available to an administrator considering a support use case?
Choose 3 answers
A. Request
B. Ticket
C. Case
D. Account
E. Contract
Answer: C,D,E
Explanation:
Explanation
Contract is a standard object that represents a contractual agreement between your company and a customer.
Case is astandard object that represents a customer's question or problem that needs to be resolved by your support team. Account is a standard object that represents an individual or an organization involved in your business, such as customers, competitors, partners, etc. These three objects are commonly used for service use cases in Salesforce. References: https://help.salesforce.com/s/ar ... elds.htm&type=5 https://help.salesforce.com/s/ar ... elds.htm&type=5https://help.salesforce.com/s/articleView
NEW QUESTION # 60
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