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Cisco 820-605 exam is intended for professionals who are interested in building a career as a Customer Success Manager. Cisco Customer Success Manager certification is ideal for individuals who work in sales, customer service, or technical support and who are looking to improve their skills and knowledge to help customers achieve their goals. Cisco Customer Success Manager certification is also beneficial for those who are interested in pursuing a career in customer success management.
Cisco 820-605 Exam is a great way for professionals to demonstrate their expertise in customer success management and increase their chances of career growth. It is a globally recognized certification that validates an individual's knowledge and skills in managing customer relationships and driving business growth. 820-605 exam is open to anyone who has a basic understanding of customer success principles and is interested in pursuing a career in this field. Cisco Customer Success Manager Sample Questions (Q138-Q143):NEW QUESTION # 138
In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?
A. Onboard
B. Implement
C. Adopt
D. Use
Answer: D
NEW QUESTION # 139
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?
A. consumption gap
B. capability gap
C. financial gap
D. organizational gap
Answer: A
Explanation:
The term for the gap between the features and functions that customers purchase and the features and functions that they use is consumption gap. This gap can indicate areas where customers may need additional support or training to fully utilize their purchase.
NEW QUESTION # 140
Which two actions are critical when communicating with executives? (Choose two.)
A. Focus on technical details
B. Focus on the value achieved
C. Keep services as a primary topic
D. Target executive priorities
E. Incorporate the sales team's plan
Answer: B,D
NEW QUESTION # 141
Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. Which reports are critical to the success of the
meeting?
A. number of users registered, service logs, number of users
B. network utilization, number of meetings user initiated, number of users
C. number of users registered, number of meetings user initiated, number of meetings user joined
D. number of users registered, bandwidth utilization, number of training sessions user joined
Answer: C
NEW QUESTION # 142
In a cloud implementation scenario, what does the sales professional must take into consideration regarding the revenue of a business outcomes selling?
A. Revenue from this model is three times bigger than in the traditional product selling.
B. Revenue from this model is immediate.
C. Revenue from this model is realized over a longer period of time.
D. Revenue from this model could increase in a 25%.
Answer: C
NEW QUESTION # 143
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