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Title: EXIN CDFOM New Dumps Sheet & CDFOM Valid Exam Forum [Print This Page]
Author: benbell149    Time: 3 day before
Title: EXIN CDFOM New Dumps Sheet & CDFOM Valid Exam Forum
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EXIN Certified Data Center Facilities Operations Manager Sample Questions (Q33-Q38):NEW QUESTION # 33
Which types of maintenance service offerings are commonly offered by vendors?
Answer: A
Explanation:
EPI describes threecommonly offered maintenance service levelsin the data center industry:
* Time & Material (T&M)
* Pay per visit, per hour, and per part
* No guaranteed response time
* Lowest cost, lowest priority
* Basic Contract
* Includes scheduled preventive maintenance
* Limited support for corrective issues
* Faster response than T&M but still limited
* Comprehensive Contract
* Includes preventive + corrective maintenance
* Parts + labor included
* Priority response times
* Best uptime protection
These are the standard, industry-recognized tiers reflected in EPI's training.
Why the other options are incorrect:
* AandBare marketing labels used in some industries but not standard for data center facility maintenance.
* Cis not an EPI-recognized offering.
Thus,Dis correct.
EPI DCFOM-Aligned Reference Concepts (Paraphrased)
* Standard vendor offerings include T&M, Basic, and Comprehensive contracts.
* Used widely for UPS, generators, cooling systems, and electrical infrastructure.

NEW QUESTION # 34
What is the outcome of a risk evaluation process?
Answer: B
Explanation:
In the EPI framework for risk management, after the risk identification and risk analysis steps, therisk evaluationstep determines whether the assessed risks areacceptableorrequire treatmentbased on the organization's risk appetite, criteria, and the potential impact. The evaluation leads to a decision on whether risk treatment needs to take place.
* It isnotsimply compiling all risks (so option C is incorrect).
* It isnotexclusively about budgeting (so option D is incorrect) though budgeting follows treatment decisions.
* It isnotnecessarily advising to accept all risks (so option B is incorrect) but rather it supports decision- making on treatment.
* Therefore, option A is correct: the outcome is the decision whether to treat the risk.
EPI DCFOM-Aligned Reference Concepts (Paraphrased, Not Verbatim)
* Risk evaluation assesses identified and analysed risks against risk criteria to decide on acceptability or need for treatment.
* The outcome is a documented decision-making step in the risk management process.

NEW QUESTION # 35
Which action is most appropriate when the standard warranty does not meet the business requirements?
Answer: B
Explanation:
Standard warranties often provide limited support focused on parts replacement with no guaranteed response time, no preventive maintenance, and no rapid onsite intervention. When business requirements demand higher availability, faster recovery times, or enhanced repair capabilities, the standard warranty is insufficient.
EPI's facilities management principles recommend upgrading to aservice contractthat offers extended or enhanced coverage. This may include guaranteed response times, onsite labor, preventive maintenance, full system checks, expedited parts replacement, and comprehensive support that aligns with business-critical uptime requirements.
Option B is correct because it provides a structured, contractual method to bridge gaps between operational needs and manufacturer baseline support. The contract can be tailored to specific risks, SLAs, and operational priorities.
Option A (increasing staff standby) does not solve the issue of vendor response or parts availability. Option C (writing off the asset) is unnecessary and financially unreasonable. Option D (purchasing spare parts) helps but does not provide labor response, diagnostics, or SLA-backed service delivery.
Thus, the most appropriate and effective action is tonegotiate an extended service contract.

NEW QUESTION # 36
Key Performance Objectives (KPOs) need to be defined.
What is a suitable time period for KPOs?
Answer: B

NEW QUESTION # 37
The data center organization conducted a customer satisfaction survey and concluded that a very low number of customers participated.
What is the most likely cause?
Answer: B
Explanation:
Customer satisfaction surveys must be concise, relevant, and easy to complete. EPI's service improvement guidance emphasizes that survey fatigue occurs when surveys are overly long or contain too many detailed questions, causing customers to abandon them. The most common reason for low participation isexcessive number of questions, making the survey time-consuming or overwhelming. In modern service environments, customers expect short, focused surveys that can be completed quickly. Surveys with more than a handful of core questions often have dramatically reduced response rates.
Option A (not enough questions) would not reduce participation; shorter surveys typically perform better.
Option B (not sent by the data center manager) may influence perception but does not typically impact participation significantly. Option D (postal mail) is outdated but still not as strong a factor as excessive survey length-especially because the question does not indicate this method was used.
Therefore, the most likely root cause for poor participation is thatthe survey had too many questions.

NEW QUESTION # 38
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