C-OCM-2503絶対合格 & C-OCM-2503テスト資料C-OCM-2503認定試験の難しさで近年、資格認定試験に合格した受験生はますます少なくなっていたと良く知られます。だから、我々社のIT専門家は長年にわたりSAP C-OCM-2503認定資格試験問題集作成に取り組んで、有効なC-OCM-2503試験問題集を書きました。実際の試験に表示される質問と正確な解答はあなたのSAP C-OCM-2503認定資格試験合格を手伝ってあげます。素晴らしい試験参考書です。 SAP Certified Associate - Organizational Change Management 認定 C-OCM-2503 試験問題 (Q67-Q72):質問 # 67
What is the key benefit of capturing lessons learned towards the end of a cloud implementation?
A. It facilitates the hand-over process of important project activities to the IT organization of the company.
B. It supports the project leadership team to identify the project team members who deserve special appreciation for their good work.
C. It helps to identify ad-hoc activities to foster high and sustainable user adoption after the go-live.
D. It contributes to the organization's capabilities to successfully handle future business transformations.
正解：D
解説：
Capturing lessons learned in SAP projects (typically in the Run phase) enhances future success. Option D is correct because it builds organizational knowledge for subsequent transformations. Option A is incorrect- hand-over is a separate process, not the key benefit. Option B is incorrect;adoption activities are planned earlier, not ad-hoc from lessons learned. Option C is incorrect; recognition is a byproduct, not the primary goal.
Extract from SAP OCM Concepts: Lessons learned in SAP Activate improve future change capabilities (SAP OCM Framework).
質問 # 68
A repeated stakeholder analysis for the management team of an impacted business unit reveals that targeted communication activities for one opponent do not have the desired impact on the opponent's attitude. What would you recommend as a next activity?
A. Ask the project sponsor to get actively involved in stakeholder engagement activities targeted at the opponent.
B. Use financial incentives to motivate the opponent to visibly support the project and thus foster the opponent's buy-in.
C. Invite the opponent to the next steering committee meeting to discuss and challenge their negative perception of the project.
D. Provide specific enablement sessions to positively influence the opponent's attitude.
正解：A
解説：
When communication fails to shift an opponent's attitude, escalation to a higher authority like the project sponsor is a strategic move in SAP OCM. Option C is correct because the sponsor's involvement leverages their influence to address resistance, aligning with SAP's emphasis on leadership support in stakeholder management. Option A is incorrect-financial incentives are not a standard OCM practice and may undermine genuine buy-in. Option B is impractical; steering committee meetings are for decision-making, not resolving individual resistance. Option D could help but is less effective than sponsor engagement, as enablement alone may not address deeper concerns.
Extract from SAP OCM Concepts: SAP Activate recommends leveraging senior leadership (e.g., sponsors) to manage resistant stakeholders (SAP OCM Framework, Stakeholder Management).
質問 # 69
During a change network kick-off meeting, a change agent openly reports that he has beennominated by his manager against his will. How should the change manager react in this situation?
A. Try to convince the change agent to take over the role anyway
B. Clarify the issue with him bilaterally after the change network meeting
C. Request the change agent to leave the kick-off meeting
D. Ask the change agent to find a substitute within his unit
正解：B
解説：
A reluctant change agent at a kick-off meeting poses a challenge, and the change manager must respond constructively. Option B is correct because a bilateral discussion post-meeting-e.g., asking "What's your concern?"-allows the change manager to understand the reluctance (e.g., workload, disinterest) privately, avoiding public confrontation and tailoring a solution (e.g., support, reassignment). This respects the agent's feelings while maintaining network morale.
Option A is incorrect-asking for a substitute shifts responsibility to the agent, potentially alienating him and disrupting the meeting. Option C is incorrect; convincing him on the spot risks resistance or resentment, undermining his effectiveness. Option D is incorrect-ejecting him is harsh, damages trust, and weakens the network's start. SAP OCM favors discreet, empathetic handling of such issues.
"Address a reluctant change agent's concerns bilaterally after the meeting to resolve issues constructively and preserve network cohesion" (SAP Activate, Change Network Management).
質問 # 70
What are risks of skipping the detailed change impact analysis in a cloud project? Note: There are 2 correct answers to this question.
A. Underestimating the change impacts of the cloud project
B. Lacking insights for updating the change story
C. Missing information for planning the organizational transition
D. Decreasing motivation within the project team
正解：A、C
解説：
Skipping the detailed CIA (Explore/Realize phases) in SAP OCM has significant consequences. Option C is correct because underestimating impacts (e.g., process changes, user resistance) leads to inadequate preparation, risking adoption failure. Option D is correct as missing detailed insights (e.g., specific process or role changes) hampers transition planning, leaving gaps in training or communication.
Option A is incorrect-team motivation isn't directly tied to CIA; it's more about leadership and recognition.
Option B is incorrect; the change story relies on high-level insights, not detailed CIA, though it might be refined later. SAP OCM stresses detailed CIA for precise transition management.
"Omitting detailed CIA risks underestimating impacts and missing critical transition planning data, jeopardizing project success" (SAP Activate, OCM Workstream, CIA Importance).
質問 # 71
How is SAP's organizational change management framework connected with the SAP Activate methodology?
Note: There are 2 correct answers to this question.
A. The SAP Activate phases build the dimensions of the organizational change management framework
B. Some change management activities are executed in more than one SAP Activate phase
C. The start of each change management activity is assigned to one specific SAP Activate phase
D. Each change management dimension is assigned to a specific SAP Activate phase
正解：B、C
解説：
SAP's OCM framework integrates with SAP Activate to align people efforts with project stages. Option A is correct because activities are phase-specific-e.g., stakeholder analysis starts in Prepare, training in Realize- ensuring timing matches project needs, like assessing readiness before design. Option C is correct as some activities span phases-e.g., communication begins in Prepare (awareness) and continues through Run (adoption updates), adapting to evolving contexts like new releases.
Option B is incorrect-OCM dimensions (e.g., strategy, leadership) are overarching, not phase-bound; they apply across the lifecycle. Option D is incorrect-Activate phases (Discover, Prepare, etc.) structure the project, not the OCM framework's dimensions. SAP OCM syncs with Activate's rhythm.
"The OCM framework connects to SAP Activate by assigning activity starts to specific phases and allowing some activities to span multiple phases for continuous impact" (SAP OCM Framework, Activate Integration).