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Salesforce Service-Cloud-Consultant certification exam comes with a set of prerequisites that must be met before taking the exam. Candidates must first obtain a Salesforce Administrator or Salesforce Advanced Administrator certification. They must also have experience working with Service Cloud, either as a consultant or as an in-house Salesforce administrator. Service-Cloud-Consultant exam consists of 60 multiple-choice questions and must be completed within 120 minutes. The passing score for the exam is 68%.
Earning the Salesforce Service-Cloud-Consultant certification demonstrates that a professional has the expertise and knowledge required to design and implement Salesforce service cloud solutions that meet customer requirements. Salesforce Certified Service cloud consultant certification is ideal for professionals who are looking to advance their careers in the Salesforce ecosystem and want to specialize in service cloud solutions. Additionally, it is a valuable asset for organizations that want to ensure that their Salesforce service cloud implementations are designed and implemented by certified professionals who have the expertise required to deliver successful projects.
Salesforce Service-Cloud-Consultant Certification Exam is an essential credential for professionals who work with Salesforce Service Cloud. Salesforce Certified Service cloud consultant certification validates the candidate's expertise in configuring and implementing Service Cloud applications, managing data, and understanding essential features of Service Cloud. Salesforce Certified Service cloud consultant certification can help professionals enhance their career prospects and open up new job opportunities in the Salesforce ecosystem.
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Universal Containers (UC) faces challenges in efficiently managing and responding to a growing number of customer queries within Service Cloud. A consultant is advising on the implementation of chatbots to improve current customer support operations.
Which specific aspect should UC prioritize when implementing chatbots to improve customer support operations?
A. Work on integrating with social media platforms.
B. Focus on scalability for handling high inquiry volume.
C. Emphasize continuous monitoring of chat.
Answer: B
Explanation:
When implementing chatbots to improve customer support operations, prioritizing scalability is crucial.
Scalability ensures that the chatbot system can handle a high volume of inquiries efficiently, without compromising response times or customer experience. This focus helps in managing peak periods and growing customer bases, making chatbots a sustainable solution for enhancing support operations.
NEW QUESTION # 272
Universal Containers has created permission sets granting access to objects and fields in one of its sandboxes.
Following best practices, how should a consultant deploy these permission sets to production?
A. Use a change set.
B. Use Salesforce Workbench.
C. Re-create them manually.
Answer: A
Explanation:
The best practice for deploying permission sets from a sandbox to production is to use a change set. Change sets allow administrators to push configurations, including permission sets, directly from one Salesforce environment to another. This ensures a smooth and error-free transfer of configurations, maintaining the integrity of permissions and access controls in the production environment.
NEW QUESTION # 273
Cloud Kicks (CK) wants to provide its authenticated customers with a top-tier support experience. CK Ants to allow asynchronous conversations, conversations across devices, and Estimated Wait Time transparency. CK currently uses an external website to deliver its chat support offering.
What should a consultant recommend to provide these newer capabilities?
A. AppExchange package
B. Einstein Bots
C. Messaging for Web
Answer: C
Explanation:
To provide top-tier support features such as asynchronous conversations, cross-device support, and Estimated Wait Time transparency, Messaging for Web is recommended. This feature enhances the chat support experience on external websites, offering modern communication capabilities that meet customer expectations for flexible and informed support interactions.
NEW QUESTION # 274
Universal Containers is considering a Knowledge-Centered Support (KCS) implementation.
Which three benefits can be expected from KCS adoption? Choose 3 answers
A. Increased call deflection
B. Reduced issue resolution time
C. Increased call routing accuracy
D. Reduced support channels
E. Optimized use of resources
Answer: B,D,E
NEW QUESTION # 275
Universal Containers wants to be able to assign cases based on the same criteria they use for chat .
Which feature should a consultant recommend?
A. Omni-channel Skills-based routing
B. Chat Queue-based routing
C. Case Skills-based Assignment Rules
D. Omni-channel Queue-based routing
Answer: D
Explanation:
Explanation
Omni-channel Queue-based routing is a feature that can enable Universal Containers to assign cases based on the same criteria they use for chat. Omni-channel Queue-based routing allows administrators to define routing configurations and rules that determine how work items, such as cases and chats, are routed to agents based on criteria such as availability, capacity, and skills. Verified References: : https://help.salesforce.com/s/ar ... view.htm&type=5 : https://help.salesforce.com/s/ar ... ting.htm&type=5
NEW QUESTION # 276
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