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Salesforce Service-Cloud-Consultant certification exam covers a wide range of topics related to Salesforce Service Cloud, including designing and implementing contact centers, case management, knowledge management, and service analytics. Service-Cloud-Consultant exam also covers topics such as integration with other systems, security, and data management. Passing the Salesforce Service-Cloud-Consultant Certification Exam demonstrates that an individual has the skills and knowledge necessary to design and implement customer service solutions in Salesforce. It is a valuable credential for professionals who work in customer service, contact center operations, or Salesforce consulting.
Latest Salesforce Service-Cloud-Consultant Study Notes & Service-Cloud-Consultant Test QuizOverall we can say that Salesforce Certified Service cloud consultant; Service-Cloud-Consultant certification can provide you with several benefits that can assist you to advance your career and achieve your professional goals. Are you ready to gain all these personal and professional benefits? Looking for a sample, is smart and quick for Salesforce Service-Cloud-Consultant Exam Dumps preparation? If your answer is yes then you do not need to go anywhere, just download It-Tests Service-Cloud-Consultant Questions and start Salesforce Service-Cloud-Consultant exam preparation with complete peace of mind and satisfaction.
Passing the Salesforce Service-Cloud-Consultant Exam requires a deep understanding of Service Cloud best practices, as well as the ability to apply that knowledge to real-world scenarios. Candidates must also be able to effectively communicate their ideas and recommendations to clients and stakeholders, as well as collaborate with other members of the project team. Salesforce Certified Service cloud consultant Sample Questions (Q97-Q102):NEW QUESTION # 97
Universal containers is migrating from a legacy system to the service cloud. The company currently tracks entitlements as agreements in its legacy system. The legacy system will be archived and unavailable after go-live. Agents will need easy access to case information for the last one year.
A. Migrate closed cases to a custom read-only object
B. Migrate open and closed cases with milestones and entitlements
C. Migrate open and closed cases without milestones and entitlements
D. Migrate closed cases with milestones and entitlements
Answer: D
NEW QUESTION # 98
A consultant is working on a Service Cloud implementation with a fixed budget and timeline. Additional requirements were discovered early on that will result in the project exceeding timeline and budget constraints.
What is the first step the consultant should take to address the issue?
A. Incorporate the additional requirements to the project scope and continue with the original project schedule.
B. Prepare a change order to account for the additional requirements and communicate the new project schedule,
C. Document the gap in requirements and discuss the schedule and budget impact with the project team.
Answer: C
Explanation:
Addressing the issue of additional requirements in a fixed budget and timeline scenario involves transparent communication and documentation. The first step is documenting the gap between initial requirements and new discoveries, then discussing these findings with the project team. This approach allows for a collaborative decision-making process on how to best incorporate or prioritize the new requirements, considering the project's constraints. It sets the stage for informed decisions on scope adjustments, timeline revisions, or budget re-evaluations.
NEW QUESTION # 99
UC wants to reduce incoming support phone call volume. What action can be taken to meet this requirement?
Choose 2 answers.
A. Enable service contracts and entitlements
B. Implement Salesforce Knowledge on a portal
C. Implement Service Cloud console to support agents
D. Leverage Live Agent for web-based chat
Answer: B,D
NEW QUESTION # 100
To help service agents more accurately respond to a new case, Universal Containers wants a list of relevant Knowledge articles displayed on the Case record page.
How should a consultant configure this requirement?
A. Add the Knowledge component to the Case record page.
B. Add the Knowledge tab to the Service Console.
C. Add the Knowledge related list to the Case record page.
Answer: A
Explanation:
To assist service agents in finding relevant Knowledge articles for new cases, adding the Knowledge component to the Case record page in the Lightning Service Console is recommended. This component dynamically suggests articles based on case details, aiding agents in providing accurate and efficient responses.
NEW QUESTION # 101
Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?
A. Embedded Chat Service
B. Case Assignment Rules
C. Web-to-Case
D. Customer Community
Answer: A
Explanation:
Explanation
Embedded Chat Service is a feature that allows customers to interact real-time with support agents from their computers and mobile devices. Embedded Chat Service can be added to any website or mobile app with a few lines of code. Customers can initiate a chat session by clicking on a chat button or widget, and agents can respond using the Service Console. Embedded Chat Service also supports features such as pre-chat forms, chat transcripts, chat transfer, file transfer, and chatbot integration. Verified References: Service Cloud Consultant Certification Guide & Tips, Embedded Chat Service Overview
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