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Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should aConsultant recommend implementing this process?
A. Create two Service Appointments and schedule them to the same Resource.
B. Create one Service Appointment and schedule it to two different Resources.
C. Create one Service Appointment with the total duration of the two jobs and assign two Resources.
D. Create two Service Appointments, set the Related Service Appointment and Time Dependency.
Answer: D
Explanation:
To perform multi-staged jobs, where the second job can only begin after completion of the first job, two service appointments can be created and linked by setting the Related Service Appointment field on the second service appointment to point to the first one, and setting the Time Dependency field to After Previous.
Creating one service appointment with the total duration of the two jobs and assigning two resources would not ensure that the second job starts after the first one. Creating two service appointments and scheduling them to the same resource or creating one service appointment and scheduling it to twodifferent resources would not create a dependency between the jobs. References: https://help.salesforce.com/s/articleView?id=sf.
fs_service_appointments.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_service_appointment_dependencies.htm&type=5
NEW QUESTION # 131
Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to theexisting status flow.
Which two configurations should the Consultant set up to meet this requirement?
Choose ? answers
A. Add new Status to the Case.
B. Add new Status to the Service Appointment.
C. Add new status to Status Transitions.
D. Add the Status Transitions to the Technicians' Profile.
Answer: B,C
Explanation:
hese two configurations allow adding a new status to the existing status flow for Service Appointments, and defining which statuses can transition to or from the new status. References:https://help.salesforce.com/s
/articleView?id=sf.fs_status_transitions.htm&type=5
NEW QUESTION # 132
Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only.
How can this be configured?
A. Mark the Service Territory's Resources as Required on the Service Appointments.
B. Include the Resource Availability Work Rule in the Scheduling Policy.
C. Include the Match Territory WorkRule in the Scheduling Policy.
D. Ensure the Resource's Address is in the same Territory as the Service Appointments.
Answer: C
Explanation:
A work rule is used to define scheduling constraints and preferences for service appointments. The Match Territory work rule is used to ensure that service appointments are dispatched to resources from the same serviceterritory only.
References: https://help.salesforce.com/s/ar ... ules.htm&type=5
NEW QUESTION # 133
A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?
A. Emergency
B. Customer First
C. High Intensity
D. Soft Boundaries
Answer: B
Explanation:
This scheduling policy prioritizes customer service preferences over other factors, such as travel time or resource availability. References:https://help.salesforce.com/s/ar ... cheduling_policies.
htm&type=5
NEW QUESTION # 134
Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments?
Choose 2 answers
A. Make the dispatcher the assigned resource on the Service Appointments.
B. A Service Appointment can be shared by clicking Sharing on the record.
C. Auto-generated scheduled Service Appointments will be shared with resources.
D. The Service Appointment's parent record can be shared with the assigned resource.
Answer: B,C
Explanation:
A Service Appointment can be shared by clicking Sharing on the record if manual sharing is enabled in Field Service settings[51]. Auto-generated scheduled Service Appointments will be shared with resources if automatic sharing is enabled in Field Service settings[52]. The Service Appointment's parent record can be shared with the assigned resource, but this would not affect the sharing of the Service Appointment itself.
Making the dispatcher the assigned resource on the Service Appointments would not make sense if they are not performing field service tasks. References: https://help.salesforce.com/s/articleView?id=sf.
fs_sharing_manual.htm&type=5https://help.salesforce.com/s/ar ... _sharing_automatic.
htm&type=5
NEW QUESTION # 135
......
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