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The CTFL-UT exam is developed and administered by the International Software Testing Qualifications Board (ISTQB). ISTQB is a non-profit organization that aims to promote software quality by establishing uniform standards for software testing. The CTFL-UT exam is part of the ISTQB Foundation Level certification program, which is a globally recognized certification program for software testing professionals. The CTFL-UT certification is an entry-level certification that provides a solid foundation for individuals who want to pursue a career in usability testing.
The ISTQB Certified Tester-Foundation Level - Usability Testing Exam is designed for professionals who are involved in the field of software testing, particularly in the area of user experience testing. CTFL-UT Exam covers various aspects of usability testing, including its importance, the principles of usability testing, the usability testing process, usability testing techniques, and tools used in usability testing. CTFL-UT exam also covers the role of the tester in usability testing and the importance of usability testing in the software development process.
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The CTFL-UT Certification Exam is designed for professionals who want to specialize in usability testing. CTFL-UT exam covers the fundamental concepts of usability testing, including the planning and design of tests, the execution of tests, and the reporting of results. Candidates are also tested on their knowledge of usability metrics, usability testing tools and techniques, and the different types of usability tests. ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions (Q19-Q24):NEW QUESTION # 19
What is a usability test task?
A. A usability test execution activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time
B. A test session in usability testing in which a usability test participant is executing tests, moderated by a moderator and observed by a number of observers
C. A document specifying a sequence of actions for the execution of a usability test. It is used by the moderator to keep track of briefing and pre-session interview questions, usability test tasks, and post- session interview questions
D. A process through which information about the usability of a system is gathered in order to improve the system (known as formative evaluation) or to assess the merit or worth of a system (known as summative evaluation)
Answer: A
Explanation:
A usability test task is a clearly defined activity that a participant is asked to perform during a usability test session. These tasks are typically created by the test designer or moderator and are designed to reflect realistic user goals (e.g., "Find and buy a product"). The purpose is to observe the participant's interaction with the system and identify usability issues. Option A describes a usability test script, not a task. Option C defines usability evaluation in general, and D refers to a session, not a specific task. Therefore, B is correct.
References:
* ISO 25062:2006 - Common Industry Format (CIF) for Usability Test Reports
* Nielsen Norman Group: Writing Effective Usability Tasks
* Usability.gov: Usability Test Task Design
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NEW QUESTION # 20
What location is NOT suitable for conducting a usability test?
A. A room where no action of the user can be seen or recorded by any means.
B. Two office rooms that are connected by a video link.
C. A room at the place where the test participant lives or works.
D. A public place, such as a cafe.
Answer: A
Explanation:
The primary goal of usability testing is to observe and record user behavior while interacting with the system.
A location where user actions cannot be seen or recorded (option A) completely undermines the test's purpose and is therefore not suitable.
While options B, C, and D are not ideal in all cases, they can still be valid settings depending on the context.
Testing in a user's natural environment (B) increases ecological validity. Remote testing via video link (C) is widely accepted. Testing in a public setting (D) can be useful for mobile apps or services intended for real- world use.
References:
Usability.gov: Conducting Usability Testing
Nielsen Norman Group: Choosing a Usability Testing Location
NEW QUESTION # 21
Which of the following is a principal task of the usability test moderator role?
A. Write a usability test plan
B. Define testing tasks
C. Log usability problems
D. Create a survey plan
Answer: B
Explanation:
The usability test moderator plays a crucial role during the execution phase of a usability test. Their principal task is to facilitate the test sessions by guiding participants through predefined testing tasks, observing behaviors, and ensuring that the test environment is neutral and free from bias. Defining testing tasks, however, is primarily done during the test design phase by the usability test designer or analyst, but the moderator ensures these tasks are clearly communicated and administered to participants during the session.
Logging usability problems (option B) is often done by observers or analysts reviewing session recordings or notes, not directly by the moderator during live testing. Creating a survey plan (option C) and writing the usability test plan (option D) are preparatory activities generally done before the test sessions and are not the moderator's main focus. Therefore, the principal role of the moderator centers on conducting the sessions and managing task delivery effectively to obtain authentic user interaction with the system under test.
References:
Usability.gov, Usability Testing Basics
Nielsen Norman Group, Moderating Usability Tests
ISO 9241-210:2019 Ergonomics of human-system interaction - Process for usability testing
NEW QUESTION # 22
You're conducting a user survey and you have reached the third stage, selecting an appropriate questionnaire.
You have decided to use a standardized questionnaire as you want to benchmark against previous usability measurements.
Which of the following user questionnaires allow benchmarking against previous usability measurements?
i. SUS
ii. SUMI
iii. WAMMI
A. i, ii and iii are true
B. ii & iii are true, i is false
C. i is true, ii & iii are false
D. i & ii are true, iii is false
Answer: A
Explanation:
SUS (System Usability Scale), SUMI (Software Usability Measurement Inventory), and WAMMI (Website Analysis and Measurement Inventory) are all validated, standardized usability questionnaires that support benchmarking. They allow comparison against known usability scores from a wide variety of systems. These instruments provide numeric scores that can be interpreted using benchmark datasets or industry standards.
Therefore, all three-i, ii, and iii-are true, making D the correct answer.
References:
Brooke, J. (1996). SUS - A Quick and Dirty Usability Scale
Kirakowski, J. (1994). SUMI Development
Here are the verified answers and detailed explanations for Questions 22 through 25, formatted in your specified structure:
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NEW QUESTION # 23
How can the approach for conducting user surveys be summarized best?
D. Write survey plan, interview users and stakeholders, select questionnaire, recruit users, remind users, communicate
Answer: B
Explanation:
Conducting user surveys involves a structured approach that ensures data collection is effective, reliable, and meaningful. The process typically starts with writing a survey plan, which defines the objectives, scope, target population, and methodology. Next, interviewing users and stakeholders is important to gather qualitative insights, refine survey questions, and align the survey with business goals and user needs.
Selecting or designing the questionnaire follows, which includes crafting clear, unbiased questions to capture the desired data. After that, deploying the questionnaire to the recruited participants is essential; this can be done via email, online tools, or in-person, depending on the context. Once the data is collected, it must be analyzed to extract meaningful patterns, trends, and insights. Finally, communicating the findings to stakeholders completes the process by informing decision-making.
Other options miss critical steps such as deploying the questionnaire (Option C), or combine steps incorrectly (Options A and D). Importantly, the step of interviewing users and stakeholders prior to deployment ensures the survey is well-informed and targeted, enhancing the quality and relevance of data collected.
References:
Usability.gov, Surveys in User Research
Nielsen Norman Group, How to Conduct User Surveys
ISO 9241-210:2019 Ergonomics of human-system interaction - User research methodologies