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ITIL 4 Foundation Certification Exam is a globally recognized certification exam that is designed to validate the skills and knowledge of individuals in the IT service management domain. ITIL stands for Information Technology Infrastructure Library, which is a set of best practices for IT service management that is used by organizations worldwide to improve their IT service delivery and management processes. ITIL 4 Foundation Certification Exam is the first step towards understanding the ITIL 4 framework and is essential for individuals who wish to pursue a career in IT service management.
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ITIL (Information Technology Infrastructure Library) is a framework of best practices for IT service management. ITIL 4 Foundation is the entry-level certification for ITIL 4, the latest version of the ITIL framework. ITIL 4 Foundation Exam certification validates a candidate's understanding of the ITIL 4 framework and its key concepts.
ITIL 4 Foundation Certification Exam is an online, multiple-choice exam that consists of 40 questions. The passing score for the exam is 65%, which means that you need to answer at least 26 questions correctly to pass the exam. ITIL-4-Foundation Exam Duration is 60 minutes, and it is available in 12 languages. ITIL-4-Foundation exam fee varies depending on the country and region, but it is generally between $150 and $300. ITIL 4 Foundation Exam Sample Questions (Q69-Q74):NEW QUESTION # 69
A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:
A. Adopt a practice which is easy to follow
B. Re-use nothing from the current state
C. Understand that fast does not mean incomplete
D. Communicate so that the audience will hear
Answer: A
Explanation:
The ITIL guiding principle 'keep it simple and practical' advises organizations to use the minimum number of steps and resources needed to accomplish an objective1. A good way to apply this principle is to adopt a practice which is easy to follow, understand, and communicate2. This helps to avoid unnecessary complexity, bureaucracy, and duplication3. References: ITIL Foundation - ITIL 4 Edition, page 7; ITIL 4 - A Pocket Guide, page 25; ITIL 4 Practice Guide: Keep It Simple and Practical, page 9.
NEW QUESTION # 70
What can a service remove from the consumer and impose on the consumer?
A. Asset
B. Utility
C. Outcome
D. Cost
Answer: D
NEW QUESTION # 71
Which is an activity of the 'problem management' practice?
A. Prioritization of problems based on the risk that they pose
B. Authorization of changes to resolve the cause of problems.
C. Restoration of normal service operation as quickly as possible
D. Resolution of incidents in a time that meet customer expectations
Answer: A
NEW QUESTION # 72
Which practice provides a communications point for users to report operational issues, queries and requests?
A. Relationship management
The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users. It provides a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned. https://www.bmc.com/blogs/itil-service-desk/
B. Service desk
C. Incident management
D. Continual improvement
Answer: B
NEW QUESTION # 73
Which statement about the input and output of the value chain activities is CORRECT?
A. Each value chain activity receives inputs and provides outputs
B. The organization's governance will determine the inputs and outputs of each value chain activity
C. Some value chain activities only have input, whereas others only have outputs
D. Input and output are fixed for each value chain activity
Answer: A
Explanation:
Explanation
Each activity contributes to the value chain by transforming specific inputs into outputs. The inputs could be demand from outside the value chain, or outputs of other activities, while the transformation is facilitated by ITIL practices, undertaken using internal or third-party resources, processes, skills, and competencies. https://www.bmc.com/blogs/itil-service-value-chain/