Title: Pass Guaranteed 2026 Latest Peoplecert Pass ITIL-4-Specialist-Monitor-Support-Fu [Print This Page] Author: robford522 Time: 1/15/2026 08:43 Title: Pass Guaranteed 2026 Latest Peoplecert Pass ITIL-4-Specialist-Monitor-Support-Fu Some of our customers are white-collar workers with no time to waste, and need a Peoplecert certification urgently to get their promotions, meanwhile the other customers might aim at improving their skills. So we try to meet different requirements by setting different versions of our ITIL-4-Specialist-Monitor-Support-Fulfil question dumps. The first one is online ITIL-4-Specialist-Monitor-Support-Fulfil engine version. As an online tool, it is convenient and easy to study, supports all Web Browsers and system including Windows, Mac, Android, iOS and so on. You can practice online anytime and check your test history and performance review, which will do help to your study. The second is ITIL-4-Specialist-Monitor-Support-Fulfil Desktop Test Engine. As an installable ITIL-4-Specialist-Monitor-Support-Fulfil software application, it simulated the real ITIL-4-Specialist-Monitor-Support-Fulfil exam environment, and builds 200-125 exam confidence. The third one is Practice PDF version. PDF Version is easy to read and print. So you can study anywhere, anytime.
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How does the service request management practice achieve its purpose of supporting the agreed quality of a service?
A. By reducing the costs associated with request handling and fulfilment
B. By improving the reputation of the service providing organization
C. By setting realistic expectations relating to the fulfilment of requests
D. By effectively handling user queries that initiate agreed service actions
Answer: D
Explanation:
The purpose of the service request management practice is to support the agreed quality of a service by effectively handling user queries and ensuring that all pre-defined, user-initiated service actions are completed. This ensures that services are delivered according to agreed standards, leading to higher user satisfaction and more consistent service delivery.
NEW QUESTION # 111
A service provider wants to automatically create records and tasks if certain events happen. These can be incident records, maintenance tasks, change records, and others. Which automation system should the service provider use for this?
A. Knowledge management system
B. Service configuration management system
C. Monitoring system built into the monitored component
D. Workflow management system
Answer: D
Explanation:
A workflow management system automates the process of creating and managing records and tasks in response to specific events. This system can handle various types of tasks, such as creating incident records, initiating maintenance activities, or triggering change records, based on predefined workflows. It ensures that the appropriate actions are taken automatically when certain events are detected.
Automation through Workflow Management: This system allows for the seamless creation of tasks and records whenever an event occurs, improving efficiency and reducing the need for manual intervention.
Option B ("Workflow management system") is the correct answer because it automates the creation of incident records, maintenance tasks, and change records based on predefined event triggers.
Incorrect Options:
Option A (Knowledge management system): This system manages information and knowledge, not tasks or records.
Option C (Monitoring system built into the monitored component): This system detects events but does not handle task or record creation.
Option D (Service configuration management system): This system manages configuration items (CIs) but does not create records or tasks automatically.
NEW QUESTION # 112
What is both a key input and a key output of the 'service request fulfilment control' process?
A. Service level agreements
B. Service request models
C. Fulfilment actions records and reports
D. User satisfaction surveys
Answer: B
Explanation:
Service request models serve as both a key input and a key output of the 'service request fulfillment control' process. Let's explore why:
Key Input:
Service request models define the standardized procedures and workflows for fulfilling various types of service requests. They act as a blueprint for the fulfillment process.
Key Output:
The 'service request fulfillment control' process might involve reviewing and updating existing service request models based on feedback, performance data, or changes in service offerings.
Let's analyze why other options are not the best fit:
A . Service level agreements (SLAs): SLAs define the agreed-upon service levels for fulfilling service requests, but they are not directly modified or created during the fulfillment control process itself.
B . User satisfaction surveys: These provide feedback on the fulfillment process but are not a direct input or output of the control process.
D . Fulfillment actions records and reports: These document the actions taken during fulfillment but are not the central focus of the control process.
In conclusion: Service request models are essential for guiding the fulfillment process and are also subject to review and improvement based on the outcomes of that process, making them both a key input and a key output of 'service request fulfillment control.'
NEW QUESTION # 113
Which of the following describes the purpose of the service desk practice desk practice?
A. To minimize the negative impact of incidents by restoring normal service operation as quickly possible
B. To ensure that the demand tor incident resolution and service requests is captured
C. To reduce the likelihood and impact of incidents by Identifying, actual and potential causes of incidents
D. To systematically observe services and service components, and record and report selected changes of state
Answer: B
Explanation:
The primary purpose of the service desk practice, according to ITIL 4, is to capture demand for incident resolution and service requests. The service desk acts as the communication point for IT users, ensuring that their issues and requests are recorded and handled. This function is critical for maintaining service quality and efficiency, as it allows the organization to quickly respond to incidents and ensure user needs are met.
Option B descres the purpose of incident management, not the service desk.
Option C refers to problem management, which focuses on identifying and reducing potential causes of incidents.
Option D describes monitoring and event management, which involves systematically observing services and components.
NEW QUESTION # 114
Which activity of the 'user query handling' process will result in the service desk agent resolving the query at first line?
A. Acknowledge and record the user query
B. Validate the user query
C. Informal ion packaging
D. Triage the user query and inmate the appropriate activities
Answer: D
Explanation:
In the user query handling process, triage is the activity where the service desk agent assesses the query to determine the necessary action. When the query is simple and can be resolved immediately, the agent resolves it at the first line. Triage is critical because it helps to identify which queries can be handled directly and which need to be escalated to more specialized teams.
Acknowledging and recording the query is an important step but does not lead directly to resolution.
Information packaging typically refers to preparing information for the user, often following resolution.
Validating ensures the query is correctly understood, but resolution occurs during triage when the appropriate activities are initiated.
NEW QUESTION # 115
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