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What is automatically created when a custom search index is created in Data Cloud?
A. A dynamic retriever to allow runtime selection of retriever parameters without manual configuration.
B. A predefined Apex retriever class that can be edited by a developer to meet specific needs.
C. A retriever that shares the name of the custom search index.
Answer: C
Explanation:
In Salesforce Data Cloud, a custom search index is created to enable efficient retrieval of data (e.g., documents, records) for AI-driven processes, such as grounding Agentforce responses.
NEW QUESTION # 174
Universal Containers (UC) has registered an external service and created a template-triggered prompt flow that invokes the external service to fetch data from a REST API. UC now needs to make the response data from the external service usable inside a prompt template as a merge field when the template runs. How should UC meet this requirement?
A. Use the 'Add Prompt Instructions' flow element.
B. Use External Service Record merge fields.
C. Convert the JSON to an XML merge field.
Answer: B
Explanation:
As outlined in the AgentForce External Services and Prompt Flow Integration Guide, when data is retrieved from a registered external service via REST API, the response payload is stored as External Service Records. These records can then be referenced dynamically within prompt templates through External Service Record merge fields.
This approach allows the large language model (LLM) to use the fetched data as contextual grounding during prompt execution, ensuring that generated responses are accurate and consistent with the latest API results.
NEW QUESTION # 175
A service manager wants to use Salesforce Prompt Builder to help agents summarize customer case notes after a support call.
The summary should:
- Capture the customer's issue, troubleshooting steps taken, and next
actions.
- Be no longer than five sentences.
- Use plain language (no technical jargon).
If no next action is identified, the summary should explicitly state "No next action required." Which prompt template follows Salesforce prompt design best practices?
A. Role: You are a case documentation assistant.
Task: Write a summary of the support call.
Context: Always describe the customer issue, troubleshooting, and resolution details.
Constraints: The summary should be comprehensive and professional, but there is no limit on length or language style.Format: Use complete sentences in a narrative style.
B. Role: You are an experienced support agent.
Task: Summarize the case notes,
Context: Include customer issue, troubleshooting steps, and next actions.
Constraints: Limit to 5 sentences, use plain language, and if no next action is found, state "No next action required." Format: Use numbered sentences for clarity.
C. Role: You are a support agent writing a case summary.
Task: Provide a professional summary of the issue and troubleshooting steps.
Contest: Include customer issue, steps taken, and next actions if available.
Constraints: No strict sentence limit, but use plain language. If no next action is found, leave it out.
Format: Use paragraphs for readability.
Answer: B
Explanation:
According to the Salesforce Prompt Builder Best Practices Guide, an effective prompt must include Role, Task, Context, Constraints, and Format clearly defined -- a structure known as the RTCCF model.
The documentation explains: "Prompts should specify the assistant's role, define a clear task, include context and constraints, and provide output format instructions to ensure predictable and high-quality responses."
NEW QUESTION # 176
Universal Containers plans to enable Agentforce in Slack so teams can interact with agents directly in Slack channels. Which description represents the key steps required to enable Agentforce in Slack?
A. Enable the default Slack channel Agentforce, and assign Slack agent access to users.
B. Configure the Slack agent connection and, in Manage Agentforce, install the agent, then assign agent access to users.
C. Configure the Slack workflow to invoke the Agentforce API, enabling users to interact with agents through predefined triggers and automated steps,
Answer: B
Explanation:
The AgentForce for Slack Deployment Guide outlines the exact process for enabling AgentForce in Slack. The steps include:
Configuring the Slack agent connection to link Salesforce with the Slack workspace.
Installing the agent in the "Manage AgentForce" section.
Assigning agent access to specific Slack users or channels.
The documentation notes: "Administrators must first establish a Slack connection through Salesforce setup, then deploy the AgentForce app to the desired workspace. User permissions are managed in the Manage AgentForce console."
NEW QUESTION # 177
Coral Cloud Resorts wants visibility into credit usage associated with testing. Which feature supports this?
A. Digital Wallet
B. Testing Center
C. Agentforce Analytics
Answer: B
Explanation:
The AgentForce Testing Center Guide specifies that all testing activity--including prompt tests, structured batch runs, and evaluation sessions--consumes AI credits, which can be monitored directly through the Testing Center interface. The documentation states: "Testing Center provides visibility into testing performance, outcomes, and credit usage. Administrators can view test credit consumption metrics to understand resource utilization across agents and environments."
NEW QUESTION # 178
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