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ITIL 4 Foundation exam covers the key concepts, principles, and practices of the ITIL framework. It provides candidates with an understanding of the ITIL service lifecycle, including service strategy, service design, service transition, service operation, and continual service improvement. It also covers new ITIL 4 concepts such as the service value system, the four dimensions of service management, and the guiding principles of ITIL. ITIL 4 Foundation Exam Sample Questions (Q67-Q72):NEW QUESTION # 67
Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?
A. Incident management
B. Change enablement
C. Service level management
D. Continual improvement
Answer: A
NEW QUESTION # 68
Service transition contains detailed descriptions of which processes?
A. Change management, service asset and configuration management, release and deployment
management
B. Change management, capacity management, event management, service request management
C. Service level management, service portfolio management, service asset and configuration management
D. Service asset and configuration management, release and deployment management, request fulfillment
Answer: A
NEW QUESTION # 69
Which is an input to the service value system?
A. A model to help meet stakeholders expectations
B. A need from consumers for new or changes services
C. Recommendations to help an organization in all aspects of its work
D. The system of directing and controlling an organization
Answer: B
Explanation:
Explanation
A set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and to facilitate value realization https://www.bmc.com/blogs/itil-s ... 20inputs%20to%20the,or%20other
NEW QUESTION # 70
Which statement about the 'optimize and automate' guiding principle is CORRECT?
A. Automation frees human resources for more complex activities
B. Activities should be automated before they are optimized
C. Automation is best applied to non-standard tasks
D. Technology eliminates the need for human intervention
Answer: D
NEW QUESTION # 71
Which practice guarantees that users have a range of access channels to choose from to report problems?
A. Incident management
B. Change enablement
C. Service level management
D. Service desk
Answer: D
NEW QUESTION # 72
......
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