試験の準備方法-正確的なITIL-4-Foundation試験問題集試験-効率的なITIL-4-Foundation日本語対策問題集今日の職場では、さまざまなトレーニング資料とツールが常に混乱を招き、品質をテストするために余分な時間を費やしているため、学習に時間を浪費しています。実際、当社のITIL-4-Foundationテスト問題を完全に信じて、ITIL-4-Foundation試験に合格することを100％保証します。また、ITIL-4-Foundationテスト問題を購入してから1年間無料で更新できます。また、ITIL-4-Foundation試験問題を購入する前に無料試用版を入手できます。 ITIL-4-Foundation試験ダンプの利点は数え切れないほどあります。ITIL-4-Foundation学習ガイドを購入するだけです！
ITIL、または情報技術インフラストラクチャライブラリは、ITサービス管理のガイダンスを提供するように設計されたフレームワークです。 IT Service Managementの業界標準として広く認識されており、200万人以上のITプロフェッショナルが世界中のITILで認定されています。 ITIL 4 Foundation試験は、ITILフレームワークの最新バージョンであるITIL 4のエントリーレベルの認定です。
ITIL 4 Foundation認定試験は、ITIL 4フレームワークの知識と理解を実証したい専門家にとって世界的に認められた資格です。情報技術インフラストラクチャライブラリの略であるITILは、ITサービス管理のベストプラクティスのセットであり、ITサービスを企業や顧客のニーズに合わせることを目的としています。 ITIL 4 Foundation Exam 認定 ITIL-4-Foundation 試験問題 (Q37-Q42):質問 # 37
Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?
A. Problem management
B. Incident management
C. Service desk
D. Continual improvement
正解：C
質問 # 38
What is the purpose of problem management?
A. Determines how the service provider is perceived
B. Ensures services are restored as soon as possible
C. Helps direct the incident to the correct support area
D. Reduces the likelihood and impact of incidents
正解：D
質問 # 39
Which is the MOST important stakeholder group that a service provider needs to collaborate with?
A. Relationship managers
B. Developers
C. Suppliers
D. Customers
正解：D
解説：
The first important step is identifying and managing all the stakeholder groups that an organization deals with. The first and most obvious stakeholder group is the customers, as in service management the organization's main goal is to facilitate customer outcomes. Other examples of stakeholder collaboration include:
Developers working with other internal teams
Suppliers collaborating with the organization
Relationship managers collaborating with service consumers
Customers collaborating with each other
Internal and external suppliers collaborating with each other
The contribution to improvement of each stakeholder group at each level should be understood, as should the most effective methods to engage with them. Depending on the service and the relationship between the service provider and the service consumer, the expectations about the level and type of collaboration can vary significantly. It is important to involve stakeholders, and address their needs at all levels. Determining the type, method, and frequency of such messaging is one of the central activities related to communication. https://www.bmc.com/blogs/itil-guiding-principles/
質問 # 40
Which practice has a purpose that includes managing risks relating to confidentiality, integrity and availability?
A. Change enablement
B. Problem management
C. Information security management
D. Service configuration management
正解：C
質問 # 41
Which facilitates outcomes that customers want to achieve?
A. Warranty
B. Service
C. IT asset
D. Organization
正解：B
解説：
ITIL 4 defines a service as:
A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks.
The key phrase in the question is "facilitates outcomes that customers want to achieve", which is directly part of the definition of a service in ITIL 4.
Therefore, the correct answer is A. Service.
Why the other options are incorrect:
* B. WarrantyWarranty is one of the two aspects of value (warranty and utility). It relates to how the service performs (availability, capacity, continuity, security), but warranty alone does not 'facilitate outcomes' - it describes assurance about performance.
* C. OrganizationAn organization is a person or group of people with functions and responsibilities, authorities and relationships. Organizations provide and consume services, but the concept that
"facilitates outcomes" is specifically the service.
* D. IT assetIT assets (hardware, software, etc.) are components that support services and are financially valuable, but on their own they do not "facilitate outcomes that customers want to achieve" - that is done through services built from these assets.
References (Aligned with ITIL 4 Foundation concepts)
* ITIL 4 Foundation: Definition of service
* ITIL 4 Foundation: Key concepts of value, outputs, outcomes, utility, and warranty