Title: CIS-CSM Test Guide Online | Latest CIS-CSM Exam Topics [Print This Page] Author: bobblac433 Time: 15 hour before Title: CIS-CSM Test Guide Online | Latest CIS-CSM Exam Topics P.S. Free & New CIS-CSM dumps are available on Google Drive shared by DumpExam: https://drive.google.com/open?id=1zUD-26i3gG4U9yAhg6i7RsC9uWqureDs
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During the certification process, candidates develop proficiency and understanding in customer service management applications and their underlying platform of ServiceNow. Successful candidates are able to manage and configure customer service-related data and functionality, workflows for customer service management, and case management. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification attests to a professional's competency to manage the service process pipeline via ServiceNow customer service management solutions.
Free PDF High Hit-Rate CIS-CSM - ServiceNow Certified Implementation Specialist - Customer Service Management Exam Test Guide OnlineThese CIS-CSM mock tests are made for customers to note their mistakes and avoid them in the next try to pass CIS-CSM exam in a single try. These ServiceNow CIS-CSM mock tests will give you real CIS-CSM exam experience. This feature will boost your confidence when taking the ServiceNow CIS-CSM Certification Exam. The 24/7 support system has been made for you so you don't feel difficulty while using the product. In addition, we offer free demos and up to 1 year of free ServiceNow Dumps updates. Buy It Now! ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q166-Q171):NEW QUESTION # 166
From which places in ServiceNow can a customer service agent [sn_customerservice_agent] create a case? (Choose three.)
A. Special Handling Note
B. Incident
C. Chat
D. Account
E. Customer Service Application
Answer: C,D,E
NEW QUESTION # 167
Major Issue Management uses which one of the following capabilities?
A. Asset management
B. Record producers
C. Targeted Communications
D. Governance Risk and Control
Answer: C
Explanation:
Explanation
NEW QUESTION # 168
Which social media channels are NOT available out-of-box?
A. Twitter
B. All of the above
C. None of the above
D. LinkedIn
E. Facebook
Answer: C
NEW QUESTION # 169
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
A. Create an Access control to hide the unnecessary CIs from the itil users
B. Make a show/hide UI action to show only the desired CIs to the itil users
C. Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms Most Voted
D. Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true
Answer: C
NEW QUESTION # 170
From what places in SN can an agent create a case? (Choose three.)
NEW QUESTION # 171
......
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