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Title: CIS-HAM New Study Questions - Frequent CIS-HAM Updates [Print This Page]
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Title: CIS-HAM New Study Questions - Frequent CIS-HAM Updates
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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q168-Q173):NEW QUESTION # 168
What are the five valid phases of the Now Create methodology?
Answer: D
Explanation:
According to the Now Create ebook, the Now Create methodology consists of five phases: initiate, plan, execute, deliver, and close. Each phase has a specific purpose, outcome, and set of tasks that guide the project team to successful delivery. The other options are not valid phases of the Now Create methodology.

NEW QUESTION # 169
What information would you find on the Inventory tab of the Hardware Asset dashboard? (Choose three.)
Answer: D,E,F

NEW QUESTION # 170
What three areas of data quality does the CMDB Health Dashboard focus on? (Choose three.)
Answer: B,D,E
Explanation:
The CMDB Health Dashboard is a tool that monitors and reports the health of the Configuration Management Database (CMDB) data based on four key performance indicators (KPIs): completeness, compliance, correctness, and relationship accuracy12.
Completeness measures the percentage of configuration items (CIs) that have the required and recommended attributes populated12.
Compliance measures the percentage of CIs that adhere to predefined regulatory requirements, internal governance, and certificates12.
Correctness measures the percentage of CIs that pass the predefined data integrity rules, such as identification rules, orphan CI rules, and stale CI rules12.
Relationship accuracy measures the percentage of CIs that have the expected relationships with other CIs12.
The CMDB Health Dashboard focuses on the first three areas of data quality: completeness, compliance, and correctness12. These areas are also reflected in the overall CMDB health score, which is calculated as the weighted average of the three KPIs12.
The other options, configuration, conciseness, and conformity, are not the areas of data quality that the CMDB Health Dashboard focuses on12.
Configuration is the process of defining and managing the characteristics of CIs, such as their attributes, relationships, dependencies, and status3.
Conciseness is the quality of being clear and brief, without unnecessary words or details4.
Conformity is the quality of being consistent with a set of rules, standards, or expectations5.

NEW QUESTION # 171
Classes are represented as tables in the ServiceNow database. Which is the base asset class?
Answer: B
Explanation:
Explanation
Classes are represented as tables in the ServiceNow database that define the attributes and relationships of a specific type of record1 The base asset class is the alm_asset table, which contains the common fields and properties for all types of assets, such as hardware, software, consumable, etc.2 The alm_asset table is extended by other asset classes, such as alm_hardware, alm_software, alm_consumable, etc., which add more specific fields and properties for each asset type2 The cmdb_asset table is not a class, but a view that joins the alm_asset table and the cmdb_ci table, which is the base configuration item (CI) class3 The cmdb_hardware table is a CI class, not an asset class, that contains the common fields and properties for all types of hardware CIs, such as computers, devices, network equipment, etc.4 References: 1: Tables and Classes - ServiceNow 2: Asset [alm_asset] table - ServiceNow 3: Asset and Configuration Item [cmdb_asset] view - ServiceNow 4: Hardware [cmdb_ci_hardware] class - ServiceNow

NEW QUESTION # 172
Which of the following are valid substates of the Retired state? (Choose four.)
Answer: B,D,E,F
Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, the Retired state indicates that the asset is no longer in use and is ready for disposal or reuse. The substates of the Retired state are:
Disposed: The asset has been discarded or recycled.
Donated: The asset has been given away to a charity or a non-profit organization.
Vendor Credit: The asset has been returned to the vendor for a credit or a refund.
Sold: The asset has been sold to a third party.
The substate Pending Disposal is not valid for the Retired state, as it is only available for the states In Stock and In Transit. The substate Destroyed is not valid for the Retired state, as it is only available for the state In Use. References:
ServiceNow Hardware Asset Management: Asset and CI management
ServiceNow Hardware Asset Management: Setting asset states and substates

NEW QUESTION # 173
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