真実的-素敵なGCP-GCX関連資格知識試験-試験の準備方法GCP-GCX的中率GCP-GCX学習ガイドでは、いつでもどこでも学習できます。学習時間を保証できない場合は、GCP-GCX学習ガイドが最適です。随時学習し、学習に利用できるすべての時間を最大限に活用できるためです。オンライン版のGCP-GCXラーニングガイドでは、デバイスの使用を制限していません。コンピューターを使用することも、携帯電話を使用することもできます。いつでも便利だと思うデバイスを選択できます。さらに、GCP-GCX試験に問題なく合格できます。 Genesys Cloud CX Certified Professional - Consolidated Exam 認定 GCP-GCX 試験問題 (Q116-Q121):質問 # 116
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?
A. Performance > Overview (Evaluations)
B. Performance > Workspace > Dashboards
C. Admin > Contact Center
D. Admin > Quality
正解：A
質問 # 117
How do you represent your organization when you contact the Genesys Cloud CX support team?
A. ID
B. Company Name
C. Agent Name
D. Organization ID
正解：D
解説：
Explanation
Organization ID is how you represent your organization when you contact the Genesys Cloud CX support team. Organization ID is a unique identifier that is assigned to your organization when you sign up for Genesys Cloud CX. Organization ID helps the Genesys Cloud CX support team to locate your organization's account information and provide faster and better service. You can find your organization ID by clicking Admin > Account Settings > Organization Settings in Genesys Cloud CX window. References: https://help.mypurecloud.com/articles/organization-id/ https://help.mypurecloud.com/art ... loud-customer-care/
質問 # 118
Which of the following is NOT a Genesys Cloud CX Collaborate feature?
A. Text Chat
B. Content Management
C. AI Chat
D. Video Chat
正解：C
解説：
Explanation
AI Chat is not a Genesys Cloud CX Collaborate feature. Collaborate is a feature that enables internal communication and collaboration among users within an organization using Genesys Cloud CX. Collaborate provides various features and functions for users to interact with each other in real time or asynchronously, such as:
* Text Chat
* Video Chat
* Content Management
* Group Messaging
* Presence Indicators
AI Chat is a feature that enables external communication and automation using artificial intelligence (AI) powered chatbots or voicebots. AI Chat provides various features and functions for customers to interact with chatbots or voicebots using natural language processing (NLP) and machine learning (ML), such as:
* Intent Recognition
* Entity Extraction
* Sentiment Analysis
* Conversation Flow
* Knowledge Base
References: https://help.mypurecloud.com/articles/collaborate-overview/ https://help.mypurecloud.com/glossary/ai-chat/
質問 # 119
You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not allow you to run reports on demand.
A. True
B. False
正解：B
解説：
You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not allow you to run reports on demand is a false statement. You can develop a plan to generate reports regularly and also run reports on demand in Genesys Cloud CX Performance menu. Reports are tools that allow you to view various metrics and details related to your contact center performance and activities in Genesys Cloud CX. Reports can help you measure and improve various aspects of your contact center, such as:
Agent performance
Queue performance
Interaction quality
Customer satisfaction
Workforce management
You can develop a plan to generate reports regularly by scheduling reports in Genesys Cloud CX Performance menu . Scheduling reports allows you to automate the generation and delivery of reports based on various options , such as :
Report type
Report format
Report frequency
Report recipients
You can also run reports on demand by viewing reports in Genesys Cloud CX Performance menu . Viewing reports allows you to generate and display reports based on various options , such as :
Report type
Report filters
Report date range
Report columns
質問 # 120
Instant messaging costs are significantly less than long-distance phone conversations.