頂尖的Cisco 820-605下載＆權威的KaoGuTi - 認證考試材料的領導者我們的KaoGuTi是一個為多種IT認證考試的人提供準確的考試材料的專業網站。我們的KaoGuTi是一個可以為很多IT人士提升自己的職業目標。我們的IT精英團隊的力量會讓你難以置信。你可以先嘗試我們KaoGuTi為你們提供的免費下載關於Cisco 820-605認證考試的部分考題及答案來測我們的可靠性。 最新的 Digital Transformation Specialist 820-605 免費考試真題 (Q77-Q82):問題 #77
Refer to the exhibit. The graph shows a customer with a software product and highlights the number of paid-for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?
A. The customer's usage has seen a recent decline and the chance of them churning will be higher
B. The customer has increased usage, which shows a strong indicator of renewal
C. The customer has a high probability to renew and will include an expanded opportunity
D. The customer's usage is too low to correctly measure the chance of their retention
答案：A
問題 #78
What is the first step a Customer Success Manager should take to identify why the solution was purchased?
A. Review the bill of materials.
B. Collaborate with the sales team.
C. Evaluate the Customer Success Plan.
D. Engage with the customer.
答案：D
解題說明：
The first step a Customer Success Manager should take is to engage with the customer to understand their needs, goals, and the reasons they chose the solution. This direct engagement provides valuable insights that inform the Customer Success Plan and ensure alignment with the customer's objectives. References: Best practices in customer success management emphasize the importance of customer engagement as the foundation for understanding the purpose behind a purchase.
問題 #79
Which metric is used to determine how much should be spent to acquire a customer?
A. MRR
B. ACV
C. ATR
D. LTV
答案：D
解題說明：
The metric used to determine how much should be spent to acquire a customer is the Lifetime Value (LTV). LTV helps businesses understand the long-term value of a customer, which is crucial for determining the investment in customer acquisition.
問題 #80
What is the value proposition of customer success for customers?
A. reduction of risk
B. reduced time to value
C. expansion opportunities
D. impacting business outcomes
答案：B
解題說明：
The value proposition of customer success for customers is the reduced time to value. Customer success initiatives aim to help customers achieve their desired outcomes faster and more efficiently, thereby reducing the time it takes for them to realize value from their investment1.
問題 #81
What is a common indicator of customer health?
