Firefly Open Source Community

Title: Updated ITIL4-DPI Practice Exams for Self-Assessment (Web-Based ) [Print This Page]
Author: tedcole263    Time: yesterday 14:53
Title: Updated ITIL4-DPI Practice Exams for Self-Assessment (Web-Based )
What's more, part of that Exams4sures ITIL4-DPI dumps now are free: https://drive.google.com/open?id=1uBwvMzlf5pn8GGXB7RAkpCIKXENxbyuN
There is a group of experts in our company which is especially in charge of compiling our ITIL4-DPI exam engine. There is no doubt that we will never miss any key points in our ITIL4-DPI training materials. As it has been proven by our customers that with the help of our ITIL4-DPI Test Prep you can pass the exam as well as getting the related ITIL4-DPI certification only after 20 to 30 hours' preparation, which means you can only spend the minimum of time and efforts to get the maximum rewards.
ITIL ITIL4-DPI Exam Syllabus Topics:
TopicDetails
Topic 1
  • Continual Improvement: This section of the exam measures skills of Compliance Officers and explores the principles of continual improvement. It encourages the use of data, feedback, and structured practices to enhance services and adapt processes over time.
Topic 2
  • Communication and Collaboration: This section of the exam measures skills of IT Service Managers and focuses on improving communication and collaboration across departments and stakeholders. It highlights how better interaction supports the successful delivery of IT services.
Topic 3
  • Value Stream Mapping: This section of the exam measures skills of Compliance Officers and covers the use of value stream mapping. It shows how identifying process inefficiencies and improving workflows can optimize the overall delivery of value.
Topic 4
  • Organization Change Management:This section of the exam measures skills of IT Service Managers and explains the role of organizational change management in IT service management.
Topic 5
  • Key Concepts: This section of the exam measures skills of IT Service Managers and covers the essential ideas of ITIL 4 Direct, Plan, and Improve. It introduces the importance of creating value by balancing outcomes, costs, and risks within IT service management.
Topic 6
  • Planning: This section of the exam measures skills of Compliance Officers and emphasizes the principles of accurate planning. It ensures candidates understand how to define requirements and use proven methods to deliver results effectively.

>> ITIL4-DPI Study Guides <<
Quiz ITIL4-DPI - Perfect ITIL 4 Strategist: Direct, Plan and Improve (DPI) Study GuidesOur ITIL4-DPI study materials are different from common study materials, which can motivate you to concentrate on study. Up to now, many people have successfully passed the ITIL4-DPI exam with our assistance. So you need to be brave enough to have a try. We can guarantee that you will love learning our ITIL4-DPI Preparation engine as long as you have a try on it. And you can free download the demos of our ITIL4-DPI learning guide on our website, it is easy, fast and convenient.
ITIL 4 Strategist: Direct, Plan and Improve (DPI) Sample Questions (Q15-Q20):NEW QUESTION # 15
In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.
Which is the BEST approach for this new policy?
Answer: A
Explanation:
DPI emphasizes thatpolicies must be co-created and supported across all stakeholdersto be effective. By ensuring all teams involved in incident resolution collaborate in developing the policy, the organization promotesbuy-in, shared ownership, and alignment. Excluding exceptions (A) may cause operational issues, C undermines collaboration, and D risks overcomplication.Collaborative designis a principle of both OCM and DPI governance.
(Reference: ITIL 4 Strategist DPI, section on "Policy creation - stakeholder involvement and collaboration")

NEW QUESTION # 16
At the start of an organizational change initiative, the managers of an organization ensure that stakeholders know what the change is supposed to achieve and encourage them to discuss it.
Which organizational change management requirement does this MOST contribute to?
Answer: D
Explanation:
DPI emphasizes thatOCM must create willing and prepared participantsby providing clarity on the change's purpose and encouraging open discussion. This builds trust, reduces resistance, and increases engagement. Objectives (A) and leadership (B) are important but are managerial aspects, not participant readiness. Sustained improvement (D) occurs later. The direct outcome of early communication and dialogue isprepared participants.
(Reference: ITIL 4 Strategist DPI, section on "Organizational change management - preparing participants")

NEW QUESTION # 17
An organization has determined that a significant percentage of incidents have delayed resolutions because they are escalated to the wrong team, and need to be reassigned before they can be resolved. They plan to improve the flow of work by improving the accuracy of incident escalation.
What is this an example of?
Answer: D
Explanation:
ITIL DPI appliesLean principlessuch as theelimination of waste. Repeated reassignments and delays in incident handling represent a form of waste in workflow. Improving accuracy of escalation removes unnecessary handoffs and accelerates resolution, optimizing flow. This aligns with Lean-inspired waste elimination. OCM (D) is about managing people through change, not fixing workflow inefficiencies.
(Reference: ITIL 4 Strategist DPI, section on "Lean principles - eliminate waste and optimize flow")

NEW QUESTION # 18
A service provider is implementing a new self-service portal for users to request access to IT services. The portal will be made available to 5000 users across 50 sites.
Which is the BEST guidance for producing guidelines for users of the self-service portal?
Answer: A
Explanation:
DPI and the guiding principle"Keep it simple and practical"stress that guidance should beclear, concise, and user-friendly. With 5000 users, simple guidelines prevent confusion and reduce support overhead.
Explicit instructions onwho to contact for exceptionsensures smooth adoption. Options A and D risk overwhelming users with detail, while B shifts responsibility to the service desk instead of empowering users.
(Reference: ITIL 4 Strategist DPI, section on "Organizational change management - communication and adoption support")

NEW QUESTION # 19
A retailer is considering introducing a new virtual reality feature to its online presence. Recognizing this is a significant effort requiring new skills and technology, the CIO has asked the operations manager to assess the impact to the organization.
Which assessment method would work BEST in this situation?
Answer: A
Explanation:
In ITIL DPI,gap analysisis used to compare the current state against the desired future state. Since the retailer is adoptingnew technology and skills, gap analysis identifies capability shortfalls and resource needs to support the change. Customer satisfaction analysis (A) and SLA analysis (C) measure service performance, not organizational readiness. Process maturity assessment (D) examines process capability but not the holistic gap to achieve new capabilities.
(Reference: ITIL 4 Strategist DPI, section on "Assessment methods - gap analysis for change initiatives")

NEW QUESTION # 20
......
Exams4sures ITIL ITIL4-DPI Practice Test give you the opportunity to practice for the ITIL ITIL4-DPI new exam questions. By using ITIL Practice Test, you can get the ideal possibility to know the actual ITIL 4 Strategist: Direct, Plan and Improve (DPI) exam, as they follow the same interface as the real exam. This way, you can become more confident and comfortable while taking the actual exam.
Training ITIL4-DPI For Exam: https://www.exams4sures.com/ITIL/ITIL4-DPI-practice-exam-dumps.html
P.S. Free & New ITIL4-DPI dumps are available on Google Drive shared by Exams4sures: https://drive.google.com/open?id=1uBwvMzlf5pn8GGXB7RAkpCIKXENxbyuN




Welcome Firefly Open Source Community (https://bbs.t-firefly.com/) Powered by Discuz! X3.1