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Salesforce Field-Service-Consultant (Salesforce Certified Field Service Consultant) Certification Exam is designed for professionals who specialize in Salesforce Field Service. Field-Service-Consultant exam is a comprehensive assessment of the candidate's knowledge and skills in designing, implementing, and managing field service operations using Salesforce tools and technologies. Salesforce Certified Field Service Consultant certification is ideal for individuals who want to demonstrate their expertise in managing field service operations and delivering exceptional customer experiences. Salesforce Certified Field Service Consultant Sample Questions (Q88-Q93):NEW QUESTION # 88
AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the systemadministrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?
A. Enable the sharing features in the Field Service settings in the Setup menu.
B. Configure a sharing rule to share dispatched service appointments with the assigned resource.
C. Create a user territory for the technicians' primary and secondary territories.
D. Create a process to change the owner of the serviceappointment to the assigned technician.
Answer: A
Explanation:
Enabling the sharing features in the Field Service settings in the Setup menu allows sharing dispatched service appointments with assigned resources regardless of the private record access model in sales, support, and field service organizations[50]. Creating a user territory for thetechnicians' primary and secondary territories would not ensure that they have access to the service appointments dispatched to them. Creating a process to change the owner of the service appointment to the assigned technician would not work if multiple resources are assigned to the same service appointment. Configuring a sharing rule to share dispatched service appointments with the assigned resource would not work if multiple resources are assigned to different crews or teams. References:https://help.salesforce.com/s/ar ... view.htm&type=5
NEW QUESTION # 89
Northern Trail Outfitters has determined they will Initially deploy messaging to email and SMS channels, but also plan for social advertising. Customer data originates within their point-of-sale system which communicates to Marketing Cloud in real-time via API. They want to configure their customer data for long-term cleanliness and maintainability.
Which two best practices should be utilized?
Choose 2 answers
A. Define the subscriber key as a unique value that does not relate to a specific channel.
B. Configure Contact Builder to automatically generate a unique subscriber key.
C. Regularly merge duplicate contacts to keep tracking data accurately.
D. When using an external database of record, utilize that system's identifier as the contact key.
Answer: A,D
NEW QUESTION # 90
Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?
A. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.
B. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.
C. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.
D. Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.
Answer: A
NEW QUESTION # 91
Northern Trail Outfitters uses separate Marketing Cloud accounts as environments for development, UAT, and production. They want to test all automations and Journeys In each environment prior to launching in production.
Which extension product should be used to speed up the migration of data extensions and Journey Builder configurations between each environment7
A. Ant Migration Tool
B. Change Sets
C. Deployment Manager
D. Configuration Manager
Answer: C
NEW QUESTION # 92
universal container (uc) sells shipping Containers and container parts. UC wants to track each customer's container and associated part for field servicing, sales, and reporting purposes Which solution should a Consultant recommend to relate the part to a customer?
container?
A. Create an asset hierarchy on account with container as root asset and part as the child assets
B. Add the container as an asset on account and make the part internal assets
C. Add the container as product on the account and part to the child product related list
D. Create a hierarchical relationship between the parent product container and the child part product