Title: 100% Pass Quiz 2026 CompTIA 220-1202: CompTIA A+ Certification Exam: Core 2 High [Print This Page] Author: josephp349 Time: 8 hour before Title: 100% Pass Quiz 2026 CompTIA 220-1202: CompTIA A+ Certification Exam: Core 2 High What's more, part of that Prep4cram 220-1202 dumps now are free: https://drive.google.com/open?id=1fTglV02I34gRYYxv-Z6ZO3rQXiQENubv
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A customer's computer does not have an active connection to the network. A technician goes through a few troubleshooting steps but is unable to resolve the issue. The technician has exhausted their knowledge. The customer expresses frustration at the time taken to resolve this issue. Which of the following should the technician do?
A. Dismiss the customer and reschedule another troubleshooting session at a later date.
B. Maintain a positive attitude and continue to ask questions regarding the scope of the issue.
C. Escalate the issue to a senior team member and provide next steps to the customer.
D. Interrupt the customer and express that troubleshooting support tickets can take time.
Answer: C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
When a technician exhausts all troubleshooting steps within their knowledge and the issue remains unresolved, the best practice is to escalate the issue to a higher-level technician or team. Additionally, the technician should clearly communicate the next steps to the customer to maintain transparency and reduce frustration. This ensures continuity of support and upholds customer satisfaction.
B: Dismissing the customer is unprofessional and violates proper customer service protocols.
C: Interrupting the customer and providing excuses escalates the tension and is inappropriate.
D: Continuing to ask questions without new troubleshooting steps wastes time and increases frustration.
Reference:
CompTIA A+ 220-1102 Objective 4.1: Given a scenario, implement best practices associated with documentation and support systems information.
Study Guide Section: Customer service best practices - escalation and communication
NEW QUESTION # 279
An end user discovers a virus on their computer. A technician quarantines the computer, scans for viruses, and remediates the infection. Which of the following is the next step the technician should take?
A. Review system logs.
B. Educate the end user.
C. Reimage the computer.
D. Perform a secondary antivirus scan.
Answer: B
Explanation:
Educating the end user is the next step to help prevent future infections by informing them about safe practices and how to avoid similar threats.
NEW QUESTION # 280
Whenever a user clicks on a .jpg, Notepad opens and displays illegible characters. Otherwise, the workstation functions normally. Which of the following is the most likely cause of this issue?
A. A new image editor needs to be installed on the user's computer.
B. The workstation has been infected with malware.
C. The operating system needs the most current update.
D. The default application for image files is misconfigured.
Answer: D
Explanation:
The behavior indicates that Windows is opening .jpg files with the wrong default application.
Correcting the file association resolves the issue.
NEW QUESTION # 281
A desktop technician is mapping a remote windows share \WinNASsharedas a local disk z:.
Which of the following commands should the technician run?
A. chkdsk /R Z: \WinNASshared
B. sfc /offwindir Z: \WinNASshared
C. net use Z: \WinNASshared
D. nslookup -opt Z: \WinNASshared
Answer: C
Explanation:
The correct command to map a network share as a local drive letter is net use Z:
\WinNASshared.
NEW QUESTION # 282
A user called the help desk to report an issue with the internet connection speed on a laptop. The technician thinks that background services may be using extra bandwidth. Which of the following tools should the technician use to investigate connections on the laptop?
A. nslookup
B. netstat
C. net user
D. net use
Answer: B
Explanation:
The netstat tool displays active network connections and listening ports, allowing the technician to identify background services and processes that may be using extra bandwidth on the laptop.
NEW QUESTION # 283
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