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Cisco 820-605 exam is a computer-based exam that consists of 60-70 multiple-choice questions. 820-605 exam duration is 90 minutes, and candidates must score at least 70% to pass the exam. 820-605 Exam can be taken at any Pearson VUE testing center worldwide or online through the Pearson VUE online proctoring service.
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Cisco 820-605 exam is a certification exam that validates the knowledge and skills required to be a successful Customer Success Manager (CSM). Cisco Customer Success Manager certification is designed to provide individuals with the necessary skills and knowledge to help customers succeed with Cisco products and services. 820-605 Exam covers a wide range of topics, including customer success management, customer experience, customer engagement, and communication skills, among others. Cisco Customer Success Manager Sample Questions (Q34-Q39):NEW QUESTION # 34
Refer to the exhibit.
Based on the stage and health reflected, what must be the first priority of the success plan?
A. Identify and document barriers that impact product C.
B. Contact and collaborate with the individuals involved in the onboarding of product E.
C. Offer and encourage the opportunity for the customer to participate in a success story for product F.
D. Design and propose a discount on product G.
Answer: A
NEW QUESTION # 35
In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?
A. Discuss new opportunities and new products to purchase
B. Create a success plan to be reviewed with the customer at the next review meeting
C. Document the session, stakeholder interests, and metrics for leadership
D. Provide technical configuration for development
Answer: C
NEW QUESTION # 36
What is Quarterly Success Review?
A. technical analysis that outlines the implementation plan and adoption barriers.
B. a conversation that outlines key initiatives that are agreed upon in the success plan.
C. gap analysis that focuses on the state of the customer's current architecture.
D. new success plan that focuses on the upcoming goals for the customer.
Answer: D
NEW QUESTION # 37
Which two components of Key Performance Indicators contribute to customer value achievement? (Choose two.)
A. quality of service performance data
B. customer sentiment
C. speed to resolution of service requests
D. increased hours of operation
E. upgrading to the latest version of the software
Answer: A,C
Explanation:
Components of Key Performance Indicators that contribute to customer value achievement includethe quality of service performance data, which reflects the reliability and effectiveness of the service, and the speed to resolution of service requests, which impacts customer satisfaction and trust in the service provider. Both are critical for demonstrating the value delivered to the customer. References: Best practices in customer success management emphasize the importance of service quality and efficient resolution of issues as key drivers of customer value and satisfaction.
NEW QUESTION # 38
A large university has deployed a new IT solution designed to improve the overall student and staff experience.
Which approach to measure success is the best?
A. Implement staff Super Users to provide feedback
B. Measure the number of complaints raised by students
C. Twice yearly student and staff surveys with two questions related to IT
D. Combination of tailored surveys and IT tools-based metrics
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