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Which of the following is the BEST definition of an event?
A. Any detectable or discernible occurrence that has significance for the management of the IT infrastructure
B. Reducing or eliminating the cause of an incident or problem
C. An unplanned interruption to an IT service or a reduction in the quality of an IT service
D. The unknown cause of one or more incidents that have an impact on an IT service
Answer: A
NEW QUESTION # 502
At which stage of the service lifecycle should the processes needed to operate a new service be defined?
A. Service strategy: Develop the offerings
B. Service design: Design the processes
C. Service transition: Plan and prepare for deployment
D. Service operation: IT operations management
Answer: B
NEW QUESTION # 503
How is the Service Catalogue used to add value to the service provider organization?
A. Displaying the relationships between configuration items
B. To predict the root cause of issues in the IT infrastructure
C. Showing the business impact of a change
D. Providing a central source of information on the IT services delivered
Answer: D
NEW QUESTION # 504
Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?
A. Categorization
B. Escalation
C. Detection
D. Prioritization
Answer: A
Explanation:
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NEW QUESTION # 505
Which statement about the automation of service requests is CORRECT?
A. Service requests that cannot be automated should be handled as incidents
B. Service requests and their fulfillment should be carried out by service desk staff without automation
C. Service requests that cannot be automated should be handled as problems
D. Service requests and their fulfillment should be automated as much as possible
Answer: D
NEW QUESTION # 506
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