ITIL-4-Transition資格受験料 & ITIL-4-Transition日本語学習内容テスト認定は、世界の労働市場で競争上の優位性を持っているか、仕事をする能力があるかどうかを証明できるため、ITIL-4-Transition試験は、この非常に競争の激しい言葉で現代人にとってますます重要になっていることがわかっています特定の領域、特に新しいコンピューターの時代に入ったとき。したがって、当社のITIL-4-Transition練習トレントはこれらの学習グループ向けにカスタマイズされているため、より生産的かつ効率的な方法で試験に合格し、職場で成功を収めることができます。 ITIL 4 Managing Professional Transition 認定 ITIL-4-Transition 試験問題 (Q87-Q92):質問 # 87
In service relationships what is a benefit of identifying consumer roles?
A. It provides shared service expectations
B. It removes constraints from the customer
C. It enables a common definition of value
D. It enables effective stakeholder management
正解：D
解説：
Identifying consumer roles in service relationships is a benefit because it helps the service provider to understand the needs, expectations, and responsibilities of each type of consumer. This enables effective stakeholder management, which is the process of identifying, analyzing, planning, and communicating with the people or groups involved in or affected by a service. By knowing the consumer roles, the service provider can tailor the service offerings, agreements, and interactions to suit each role and create value for them. For example, the service provider can communicate with the customer (the person who defines the requirements and pays for the service) about the service strategy and value proposition, while communicating with the user (the person who uses the service) about the service features and feedback. The sponsor (the person who authorizes the budget and supports the service) can also be involved in the decision-making and governance of the service. By identifying and managing the consumer roles, the service provider can build trust, collaboration, and alignment with the consumers and deliver better service outcomes. References: 1, 2, 3
質問 # 88
Which concept is PRIMARILY concerned with multiple teams moving to a cross-functional way of working?
A. Working to a customer oriented mindset
B. Employee satisfaction measurement
C. The value of positive communications
D. Organizational structure
正解：D
質問 # 89
Which BEST describes the primary role of a governing body?
A. To establish and regularly review the goals cascade throughout the organization
B. To establish and regularly review the effectiveness of risk management and internal controls
C. To annually review and approval of IT projects to maximize business value
D. To develop and regularly review IT measures and metrics
正解：B
質問 # 90
A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a sensitive way. Which is the MOST appropriate approach?
A. Use a mix of communication methods and ensure that any feedback received is shared openly on a public forum to promote visibility
B. Use a mix of communication methods and ensure that a feedback mechanism is included that allows anonymity to be retained if desired
C. Send an email to the affected staff and ensure that as much detail as possible is included to promote transparency
D. Use instant messaging for both communicating and receiving feedback to ensure a quick response for all affected staff.
正解：B
解説：
The most appropriate approach for the service provider is to use a mix of communication methods and ensure that a feedback mechanism is included that allows anonymity to be retained if desired. This is because the service provider expects resistance to the changes and would like to manage communication in a sensitive way. By using a mix of communication methods, the service provider can reach a wider audience and cater to different preferences and needs of the staff. By ensuring that a feedback mechanism is included, the service provider can collect valuable input from the staff and address any concerns or issues that may arise. By allowing anonymity to be retained if desired, the service provider can encourage honest and candid feedback from the staff and avoid any fear of retaliation or negative consequences. This approach is aligned with the ITIL guiding principles of collaborate and promote visibility, keep it simple and practical, and optimize and automate12. It also follows the ITIL best practices for effective communication, such as communication is a two-way process, timing and frequency matter, and there is no single method of communication that works for everyone34. References:
* The 7 Guiding Principles of ITIL 4 - IFS Blog1
* The 7 Guiding Principles of ITIL 4: Practical Advice to Help You Make Decisions2
* Using ITIL's concepts: 5 principles of good communication3
* Importance of IT Communications in ITIL Implementation - Invensis Learning4
質問 # 91
Which ITIL concept helps an organization to make good decisions?
A. Four dimensions of service management
B. Guiding principles
C. Practices
D. Service value chain
正解：B
解説：
Comprehensive and Detailed Explanation From Exact Extract of ITIL 4 Managing Professional Transition:
ITIL 4 Guiding Principles are defined as:
"Recommendations that guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure." They support organizational decision-making by encouraging:
* Value focus
* Collaboration
* Simplicity
* Optimization and automation
Thus, Option B is correct.