ITIL ITIL-4-Foundation全真模擬試験 & ITIL-4-Foundation認定試験ここで無料にJapancertが提供したITILのITIL-4-Foundation試験の部分練習問題と解答をダウンロードできて、一度Japancertを選ばれば、弊社は全力に貴方達の合格を頑張ります。貴方達の試験に合格させることができないと、すぐに全額で返金いたします。
ITIL 4 Foundation試験は、40の複数選択の質問で構成されており、60分間の期間があります。試験の合格スコアは65％です。つまり、合格するには少なくとも26の質問に正しく答える必要があります。試験は、オンラインまたはテストセンターで行うことができます。試験のコストは、あなたの場所と試験の配達方法によって異なります。 ITIL 4 Foundation Exam 認定 ITIL-4-Foundation 試験問題 (Q120-Q125):質問 # 120
Which is a way of applying the guiding principle 'focus on value'?
A. Understanding how service consumers use services
B. Comprehending the whole, but doing something
C. Recognizing the complexity of systems
D. Doing fewer things, but doing them better
正解：A
質問 # 121
Which practice requires that staff demonstrate excellent customer service skills, such as empathy and
emotional intelligence?
A. Service desk
B. Problem management
C. Supplier management
D. Release management
正解：A
質問 # 122
Which Practice includes management of workarounds and known errors?
A. Problem management
B. Incident management
C. Monitoring and event management
D. Service configuration management
正解：A
解説：
Explanation
What is problem management?
The purpose of problem management is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors.
Problems are related to incidents, but it is important to differentiate them in the way they are managed:
* Incidents have an impact on users or business processes, and must be resolved so that normal business activity can take place.
* Problems are the causes of incidents therefore they require investigation and analysis to identify the causes, develop workarounds, and recommend longer-term resolution. This reduces the number and impact of future incidents.
質問 # 123
Which TWO statements about an organization's culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization
A. 1 and 2
B. 2 and 3
C. 3 and 4
D. 1 and 4
正解：D
質問 # 124
Identify the missing word in the following sentence.
A customer define is the [?] for a service and takes responsibility for the outcomes of service consumption.