Plat-UX-102題庫 & Plat-UX-102下載將Fast2test的產品加入購物車吧！你將以100%的信心去參加考試，一次性通過Salesforce Plat-UX-102 認證考試，你將不會後悔你的選擇的。 最新的 Salesforce Strategy Designer Plat-UX-102 免費考試真題 (Q109-Q114):問題 #109
Cloud Kicks (CK) notices a significant customer churn due to a disconnect between product features and user needs.
Which course of action should CK's strategy designer propose to improve the situation"?
A. Facilitate a co-creation workshop to help generate ideas grounded in research insights.
B. Request product owners to envision future state and provide better requirements.
C. Clarify requirements and enable quality assurance teams with better acceptance criteria.
答案：A
解題說明：
The strategy designer should propose facilitating a co-creation workshop to help generate ideas grounded in research insights, to improve the situation of customer churn due to a disconnect between product features and user needs. A co-creation workshop is a method that involves collaborating with stakeholders and users to ideate and prototype solutions based on research findings and user feedback. It helps create solutions that are aligned with user needs and expectations, and increase user engagement and satisfaction. https://trailhead.salesforce.com ... o-creation-workshop
問題 #110
Cloud Kicks (CK) wants to prototype and test the value proposition for a potential new business venture.
When gathering customer feedback on the prototype, which question should CK seek answers to when determining if the business model is viable?
A. Would customers recommend this to a friend?
B. What are customers willing to pay?
C. How would customers improve the experience?
答案：B
解題說明：
The question that CK should seek answers to when determining if the business model is viable is what are customers willing to pay? This question helps evaluate the value proposition and revenue streams of the new service, and whether customers perceive the service as worth paying for. https://trailhead.salesforce.com ... siness-model-canvas
問題 #111
A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement.
Which option reflects the format of the design challenge statement"?
A. As a user, I want to see trending support resources upon the first login to customer support so I can save my time.
B. Unify platforms and centralize support operations to save customers time and reduce business costs.
C. How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls.
答案：C
解題說明：
This option reflects the format of the design challenge statement. A design challenge statement is a statement that frames the problem to be solved in a human-centered and open-ended way. It typically follows the format of "How might we (HMW) + user + need + outcome". It helps inspire and guide the ideation and solution generation process. https://trailhead.salesforce.com ... challenge-statement
問題 #112
Claud Kicks (CK) has launched a new online store with special emphasis on improving user experience.
Which metric should be used to measure user experience improvements achieved as on outcome of the redesign?
A. Increased transaction volume
B. Net Adoption Score (NAS)
C. Customer Satisfaction Score (CSAT)
答案：C
解題說明：
The best metric to measure user experience improvements achieved as an outcome of the redesign is Customer Satisfaction Score (CSAT), which is a simple and direct way of gauging how satisfied customers are with the product or service. Increased transaction volume or Net Adoption Score (NAS) may not reflect the user experience aspects of the redesign.
問題 #113
A tech company that specializes in mobile app development is looking to innovate and launch a new app that helps users manage their mental health. The company's target audience is young adults aged 18-35.
What externa! factor might impact the strategy for this development?
A. Push notifications
B. HIPAA regulations
答案：B
解題說明：
For a mobile app managing mental health, HIPAA (Health Insurance Portability and Accountability Act) regulations are a crucial external factor. These regulations govern the privacy and security of health information, which is especially pertinent for apps handling sensitive mental health data. Ensuring compliance is essential to protect user information and avoid legal issues.