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ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) exam is designed for professionals who are looking to validate their skills and knowledge in implementing ServiceNow Customer Service Management solutions. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is intended for individuals who possess a deep understanding of customer service processes and are proficient in configuring and customizing the ServiceNow platform to meet the needs of their clients. The CIS-CSM exam is a rigorous test of a candidate's abilities and requires a thorough understanding of ServiceNow functionality, including Incident Management, Knowledge Management, Service Level Management, and Service Catalog Management.
ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Certification Exam is designed for individuals who want to demonstrate their expertise in the implementation and management of ServiceNow's customer service management solution. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is ideal for those who work with ServiceNow's customer service management solution on a regular basis and are responsible for its implementation and management. CIS-CSM exam covers a variety of topics, including customer service management processes, customer service management configuration, and customer service management reporting.
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ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Certification Exam is designed to test the proficiency of individuals in implementing and managing the ServiceNow Customer Service Management (CSM) application. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is ideal for professionals who work with ServiceNow CSM on a daily basis and are looking to validate their skills and knowledge. CIS-CSM Exam covers a wide range of topics such as configuring and managing customer service processes, understanding ServiceNow CSM data model, and integrating ServiceNow CSM with other applications. ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q69-Q74):NEW QUESTION # 69
To which recipient types can targeted communications (publications) be sent? (Choose two.)
A. Outsourced Service Providers
B. Contacts
C. Households
D. Internal users
Answer: B,D
NEW QUESTION # 70
A consumer service agent receives and accepts a case which was created by a consumer. The agent needs and requests more information from the consumer. After receiving the information, the agent proposes a solution that is accepted by the consumer Given this scenario, what is the chronological order of case states used to manage this case?
A. New > Work in Progress > On Hold > Work in Progress > Resolved > Closed
B. New > Open > Work in Progress > Solution Proposed > Closed
C. Open > Pending > Work in Progress > Resolved > Closed
D. New > Open > Awaiting Info > Open > Resolved > Closed
NEW QUESTION # 73
In CSM Asset Management has a different meaning than in ITSM or Corporate Finance Which of the following defines Asset Management in CSM?
A. The process of developing, operating, maintaining, upgrading, and disposing of assets in me most cost-effective manner
B. Asset management has different use cases for tracking specific products or services customers are using Most Voted
C. It includes all of the data crucial to support customers as efficiently as possible
D. A generic activity or process responsible for tracking and reporting the value and ownership of assets throughout their lifecycle
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