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Cisco Customer Success Manager認定は、候補者が優れた顧客サービスとサポートを提供する能力を示しているため、業界で非常に人気があります。この認定は、顧客関係を管理し、Cisco製品やサービスに対する顧客満足度を確保する責任がある専門家に最適です。 Cisco Customer Success Manager 認定 820-605 試験問題 (Q38-Q43):質問 # 38
Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager's company. Which two opportunities can lead to advocacy? (Choose two.)
A. moments of success when the customer acknowledges progress
B. results that are not measurable
C. successful contract renewal
D. green health scores over intermittent time periods
E. continuing results based on unexpected value
正解：A、E
解説：
Opportunities that can lead to customers becoming advocates include moments of success when the customer acknowledges progress and continuing results based on unexpected value. These instances demonstrate the tangible benefits of the solution and can inspire customers to share their positive experiences with others, leading to advocacy.
質問 # 39
What is the purpose of targeted use cases?
A. They function without the purchase of additional services.
B. They highlight the product differentiation from a competitor.
C. They define how a solution is applied to enable a desired outcome.
D. They provide customers with ways to take advantage of additional features.
正解：B
質問 # 40
Which statement describes an end user adoption barrier?
A. There are insufficient licenses for additional staff from a newly acquired company to use the solution.
B. The budget is insufficient to implement the solution for a new branch of the business.
C. The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
D. Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.
正解：A
質問 # 41
As a Customer Success Manager, what is the most important metric to uncover during onboarding?
A. customer relationship
B. cost
C. value
D. benefit
正解：C
質問 # 42
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization.
Which two business outcomes are critical to the company's success? (Choose two.)