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WhatBESTdefines serviceability?
A. How long a service or component can perform its agreed function without failure
B. The part of the business process that is critical to providing the service
C. How quickly a service or component can be restored to normal working order
D. The ability of a third-party supplier to meet the terms of its contract
Answer: D
NEW QUESTION # 356
Which one of the following is an objective of service transition?
A. To minimize the impact of service outages on day-to-day business activities
B. To negotiate service levels for newservices
C. To plan and manage entries in the service catalogue
D. To ensure that service changes create the expected business value
Answer: D
NEW QUESTION # 357
Which statement about the automation of service requests is CORRECT?
A. Service requests and their fulfillment should be carried out by service desk staff without automation
B. Service requests and their fulfillment should be automated as much as possible
C. Service requests that cannot be automated should be handled as incidents
D. Service requests that cannot be automated should be handled as problems
Answer: B
NEW QUESTION # 358
Which process is primarily supported by the analysis of Patterns of Business Activity (PBA)?
A. Demand Management
B. Service Level Management
C. Financial Management
D. Availability Management
Answer: A
NEW QUESTION # 359
Which costs are included in the value proposition of a service?
A. Tangible or intangible results for the service consumer because they are using the service
B. The benefits, usefulness. and importance of the service that are perceived by the service consumer
C. Additional expense that the service consumer has because they are using the service
D. Money that the service consumer no longer needs to spend because they are using the service
Answer: B
NEW QUESTION # 360
......
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