Plat-Con-201試験準備、Plat-Con-201試験問題、Plat-Con-201オンラインテストPlat-Con-201認定試験を受験したいですか。Plat-Con-201認証資格を取得したいですか。試験に準備する時間が足りないあなたは、どうやって試験に合格できますか。しようがないわけではないです。短時間の準備でも楽に試験に合格することができるようになりますよ。それでは、どのようにすればそれを達成できますか。実は方法がとても簡単です。すなわちShikenPASSのPlat-Con-201問題集を利用して試験の準備をすることです。 Salesforce Certified Omnistudio Consultant 認定 Plat-Con-201 試験問題 (Q28-Q33):質問 # 28
which of the following are Integration Procedure Actions?
A. PDF
B. OmniScript
C. Type Ahead
D. Email
正解:D
解説:
The type of action that the consultant should recommend to meet this new requirement is Email. An Email action is an action that can send an email to one or more recipients, with optional attachments and templates. The consultant can use an Email action to add a new action to the FlexCards that sends an email to the customer with a summary report attached
質問 # 29
When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
* A view with information about a customer account
* A list of contacts and cases associated with the account
* All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?
A. Lightning Record Page
B. FlexCards
C. OmniScript
D. Customer IntellView
正解:B
解説:
The OmniStudio tool that should be used to meet this requirement is FlexCards. A FlexCard is a tool that can display data and actions in a card format. The consultant can use FlexCards to show all of the customer's related information on one screen, such as account information, contacts, cases, etc. FlexCards can also have actions that can invoke OmniScripts or Integration Procedures for further interactions, such as creating new records or updating existing ones
質問 # 30
An insurance agency wants to enable its call center agents to be more efficient when handling customer inquiries. After analyzing patterns in the call logs, the agency discovers that one of the top customer requests is to find out total insurance premiums paid as well as the difference year over year. Agents need to relay this information to the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript.
What three OmniScrlpts elements should be used to meet the requirements?
Choose 3 answers
A. Calculation Action
B. Messaging Element
C. Email Action
D. DataRaptor Extract Action
E. DataRaptor Post Action
正解:A、C、D
解説:
The three OmniScript elements that should be used to meet the requirements are: DataRaptor Extract Action, Email Action, and Calculation Action. A DataRaptor Extract Action can retrieve data from a Salesforce object, such as total insurance premiums paid and the difference year over year, and store it in an Interface object or a JSON object. An Email Action can send an email to the customer with a summary report attached, using data from an Interface object or a JSON object. A Calculation Action can perform mathematical operations on data from an Interface object or a JSON object, such as calculating the difference year over year
質問 # 31
A company needs to create an OmniScript with three steps.
* Step 1
* Step 2
* Step 3
Enter customer details
Select a product
Display a price retrieved from a REST API
The product's price should automatically display in Step 3.
What should the consultant add to the design of the OmniScript to meet these requirements?
A. DataRaptor Post Action inside Step 2
B. DataRaptor Post Action between Step 2 and Step 3
C. Integration Procedure Action inside Step 3
D. Integration Procedure Action between Step 2 and Step 3
正解:C
解説:
The consultant should add an Integration Procedure Action inside Step 3 to meet the requirements. An Integration Procedure Action can execute an Integration Procedure that invokes a REST API and retrieves the product price. The Integration Procedure Action can be configured to run automatically when Step 3 is loaded, and display the price in a field or label element
質問 # 32
A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality:
* Allow the user to enter contact and address information
* Require the user to enter age, gender, and optionally income bracket
* Compute a discount percentage per product based on the customer data provided
* Save the list of suggested products including discounts
Which three OmniStudio tools should the consultant use to design a solution that meets these requirements?
Choose 3 answers
A. FlexCard
B. OmniStudio Action
C. Integration Procedures
D. Calculation Procedures and Matrices
E. OmniScript
正解:B、D、E
解説:
The correct OmniStudio tools to design a solution that meets these requirements are OmniScript, Calculation Procedures and Matrices, and OmniStudio Action. OmniScript can be used to create a user interface for capturing customer information and displaying suggested products. Calculation Procedures and Matrices can be used to compute the discount percentage per product based on the customer data provided. OmniStudio Action can be used to save the list of suggested products including discounts to Salesforce or an external system. Integration Procedures are not needed for this scenario, as there is no data integration involved.
FlexCard is not relevant for this scenario, as it is used to display contextual data on record pages.