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Title: Test CIS-HAM Answers | Download CIS-HAM Free Dumps
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To prepare for the CIS-HAM exam, candidates should have a basic understanding of ServiceNow platform functionality, as well as experience in implementing and configuring hardware asset management solutions. CIS-HAM exam consists of 60 multiple-choice questions and has a time limit of 90 minutes. Candidates must achieve a passing score of 70% or higher to obtain certification. Upon successful completion of the exam, individuals will be awarded the ServiceNow Certified Implementation Specialist - Hardware Asset Management certification, which is recognized globally as a benchmark of excellence in the field. Certified Implementation Specialist - Hardware Asset Management certification demonstrates a high level of proficiency in hardware asset management and can help individuals advance their careers in the ServiceNow ecosystem.
ServiceNow CIS-HAM Certification Exam is a valuable credential for professionals who want to specialize in hardware asset management using the ServiceNow platform. By demonstrating their knowledge and expertise in this area, candidates can improve their career prospects and contribute to the success of their organizations.
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ServiceNow CIS-HAM Exam Syllabus Topics:
TopicDetails
Topic 1
  • Application Introduction and Recommended Practices
  • ServiceNow hardware model Content Service
Topic 2
  • Extending asset management and configuration management
  • Managing hardware assets and CIs
Topic 3
  • Data Integrity - Attributes and Data Sources
  • Automating hardware asset lifecycle with HAM
Topic 4
  • Hardware asset lifecycle, stages, and components
  • IT Asset Management Overview & Fundamentals
Topic 5
  • Creating hardware assets and CIs
  • Automating asset population into ServiceNow
Topic 6
  • Implementing hardware asset management in ServiceNow - ITSM Asset Management and Hardware Asset Management (HAM)

ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q141-Q146):NEW QUESTION # 141
When should you retire an IT asset?
Answer: D
Explanation:
* The retirement of an IT asset is the final stage of the hardware asset lifecycle, where the asset is removed from service and disposed of in a secure and compliant manner1.
* The retirement of an IT asset should be done according to the company-defined policies and procedures, which may vary depending on the type, condition, and value of the asset, as well as the business needs and regulatory requirements1.
* The company-defined policies and procedures should specify the criteria, process, and documentation for retiring an IT asset, such as the following1:
* The trigger events or conditions that indicate the need for retirement, such as end-of-life, end-of-service, end-of-warranty, obsolescence, damage, theft, or loss
* The approval workflow and roles involved in the retirement decision, such as the asset manager, the asset owner, the finance department, and the security department
* The disposal methods and vendors available for the retirement, such as recycling, reselling, donating, or destroying
* The certificate of destruction or disposal that verifies the secure and compliant disposal of the asset by the vendor
* The update of the asset record and the configuration management database (CMDB) to reflect the retirement status and date of the asset
* Therefore, the answer that reflects the company-defined policies and procedures is B. At any point that it is recommended by your company-defined policies and procedures.
* The other options are not the correct answer because they are either too vague or too specific:
* A. At any point it is recommended by the HAM-defined asset policy: This is too vague, as the HAM-defined asset policy may not cover all the aspects and scenarios of the retirement process. The HAM-defined asset policy is a general guideline that defines the objectives, scope, roles, and responsibilities of hardware asset management2. It does not necessarily provide the detailed criteria, process, and documentation for retiring an IT asset.
* C. At any point it is recommended by the HAM-defined asset disposal procedure: This is too specific, as the HAM-defined asset disposal procedure is only one part of the retirement process. The HAM-defined asset disposal procedure is a step-by-step instruction that describes how to dispose of an IT asset through a vendor3. It does not necessarily cover the trigger events, approval workflow, and record update for retiring an IT asset.
* D. When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-service:
This is too specific, as the Hardware Content Service Lifecycle data is only one possible source of information for the retirement decision. The Hardware Content Service Lifecycle data is a subscription-based service that provides the end-of-life, end-of-service, and end-of-support dates for hardware models4. It does not necessarily reflect the actual condition, value, and usage of the individual IT asset.
* E. When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-life: This is also too specific, for the same reasons as option D. References:
* 1: Hardware Asset Retirement
* 2: Hardware Asset Policy
* 3: Hardware Asset Disposal
* 4: Hardware Content Service Lifecycle

NEW QUESTION # 142
To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?
Answer: E
Explanation:
To perform hardware model normalization, you need to use the Hardware Model Normalization Content Service, which is a data service that provides standardized information about hardware models from various manufacturers. You can access this service from the Hardware Model Normalization module under Asset Management. To set the normalized display name for a hardware model, you need to use the following three fields from the hardware model record:
Name: This is the name of the hardware model as it appears in the model catalog or the CMDB. For example, "iPhone 12 Pro".
Manufacturer: This is the name of the manufacturer of the hardware model. For example, "Apple".
Model number: This is the unique identifier of the hardware model assigned by the manufacturer. For example, "A2341".
The normalized display name is a combination of these three fields, separated by commas. For example, "iPhone 12 Pro, Apple, A2341". The normalized display name helps you to easily identify and compare hardware models across different sources and platforms. Reference: Hardware Model Normalization, Demo - HAM Professional - Hardware Model Normalization, Work with hardware normalization, Hardware Asset Management - ServiceNow

NEW QUESTION # 143
An event runs each night to send reminders to contract administrators about contract expiration dates (e.g., so they can renew or renegotiate the contract). By default, when does the contract administrator receive these notifications? (Choose four.)
Answer: A,B,E,F
Explanation:
According to the ServiceNow Hardware Asset Management overview document1, the lease contract expiration flow sends notifications to the contract administrator before a lease contract expires and helps them act on the leased assets to return the asset or extend the contract.
According to the ServiceNow Elite blog post on contract management2, when the contract.expiration event runs on the Contract [ast.contract] table each night, an email message is sent to the person identified as the contract administrator at the following times:
90 days ahead of the contract expiration date
60 days ahead of the contract expiration date
30 days ahead of the contract expiration date
Day of expiration
Therefore, the correct answer is C, D, E, and F.
Reference:
1: Hardware Asset Management overview - ServiceNow - Now Support
2: Contract and renewal management - ServiceNow
3: Contract Management - ServiceNow Elite
4: Email notification condition for contract expiration - ServiceNow

NEW QUESTION # 144
What are the baseline asset lifecycle automation flows provided by the Hardware Asset Management (HAM) plugin? (Choose three.)
Answer: A,C,F
Explanation:
The Hardware Asset Management (HAM) plugin is a plugin that enables the Hardware Asset Management application, which helps to track and manage the end-to-end lifecycle of hardware assets, physical and consumable1.
The HAM plugin provides the following baseline asset lifecycle automation flows2:
Hardware asset order: This is a flow that automates the process of ordering new hardware assets from a vendor. It creates purchase orders, stock order tasks, and catalog tasks based on the asset requests and the stock rules2.
Hardware deployment: This is a flow that automates the process of delivering and installing hardware assets to the end users. It creates catalog tasks and updates the asset records and the configuration management database (CMDB) based on the stock order tasks and the asset reservations2.
Hardware disposal: This is a flow that automates the process of disposing of retired hardware assets through a vendor. It creates return merchandise authorization (RMA) records and updates the asset records and the CMDB based on the asset retirements and the vendor contracts2.
Therefore, the baseline asset lifecycle automation flows that are also options in the question are A.
Hardware asset order, E. Hardware deployment, and F. Hardware disposal.
The other options that are not baseline asset lifecycle automation flows provided by the HAM plugin are:
B: Hardware bulk stock order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to create multiple stock order tasks for different hardware models at once3.
C: Hardware swap order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to swap a hardware asset with another hardware asset of the same model4.
D: Hardware retire order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to retire a hardware asset and update its status and substatus. References:
1: Hardware Asset Management
2: Asset Lifecycle Automation Flows
3: Create a Bulk Stock Order
4: Swap a Hardware Asset
5: Retire a Hardware Asset

NEW QUESTION # 145
What is the third tier of the capability blueprint?
Answer: D
Explanation:
The capability blueprint is a framework that helps organizations assess their current and desired state of hardware asset management maturity1.
The blueprint consists of five tiers, each representing a different level of capability and value1.
The third tier is trustworthy data, which means having a single source of truth for hardware asset data that is accurate, complete, and normalized12.
Trustworthy data enables better decision making, compliance, and risk management for hardware assets12.
To achieve trustworthy data, organizations need to implement processes and tools for data discovery, reconciliation, normalization, and enrichment12. References:
The value of Hardware Asset Management - ServiceNow
Hardware Asset Management - ServiceNow

NEW QUESTION # 146
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