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ISQI CTFL-UT (ISTQB Certified Tester-Foundation Level - Usability Testing) Certification Exam is a valuable certification for software testers and quality assurance professionals who want to enhance their skills in usability testing. CTFL-UT exam covers a range of topics related to usability testing, and passing the exam can open up new career opportunities in software testing. The CTFL-UT Certification is a globally recognized certification and is suitable for both experienced professionals and those who are new to the field of software testing.
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You're redesigning the web shop of a customer and found out that they are using legacy web design techniques like HTML tables for design matters, making the website hard to be operated using alternative input and output devices (e.g. screen readers).
Which kind of risk is most likely to occur?
A. Usability risk
B. Accessibility risk
C. User experience risk
D. There's no risk predictable
Answer: B
Explanation:
The use of HTML tables for layout instead of proper semantic HTML and responsive design violates accessibility guidelines, particularly those defined in the Web Content Accessibility Guidelines (WCAG).
Such a design makes it difficult or impossible for users relying on screen readers, keyboard navigation, or other assistive technologies to interact effectively with the site. Therefore, this creates a significant accessibility risk, which is distinct from general usability or user experience risks. Accessibility ensures inclusion of users with physical or cognitive impairments, making option B the correct choice.
References:
* W3C: Web Content Accessibility Guidelines (WCAG) 2.1
* ISO 9241-171:2008 - Software Accessibility
* Usability.gov: Accessibility Guidelines
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NEW QUESTION # 37
Which of these basic approaches to a software development project follows all key elements of human- centered evaluation?
A. Interview users, iteratively develop prototypes, and evaluate the software
B. Iteratively develop prototypes, perform expert reviews, and integrate found issues
C. Interview users, develop the software, and perform acceptance test
D. Define requirements, develop the software, and perform acceptance test
Answer: A
Explanation:
Human-centered design, as defined by ISO 9241-210, emphasizes early user involvement, iterative design, and continuous usability evaluation. Option D aligns with this model as it begins with understanding user needs (interview users), proceeds through iterative prototyping (which allows for continuous improvement), and involves user evaluation. This ensures that the final product is shaped by real user input and feedback.
Options A and B lack iteration and continuous evaluation, while option C, although partially aligned, lacks explicit user involvement in the evaluation process, focusing only on expert reviews.
References:
ISO 9241-210:2019 - Human-Centered Design
Nielsen Norman Group: Human-Centered Design Principles
Usability.gov: Human-Centered Design Process
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NEW QUESTION # 38
What's the difference between an informal usability review and an expert usability review?
A. An informal review only requires one reviewer
B. Contrary to an expert review, an informal usability review is based on opinion
C. An expert usability review is a formal review, not an informal review
D. No formal usability qualifications are required for an informal usability review
Answer: D
Explanation:
An informal usability review can be conducted by anyone, including stakeholders or developers, and does not require formal usability training or qualifications. It is typically subjective and based on general impressions.
In contrast, an expert usability review (also called heuristic evaluation) is conducted by a trained usability expert who applies recognized usability principles. This is what differentiates the two approaches most clearly. Options A and C are misleading; expert reviews can be informal in format, and informal reviews aren't necessarily based solely on opinion. Option D is incorrect since both informal and expert reviews can be conducted individually or in groups.
References:
Nielsen Norman Group: Heuristic Evaluation
ISO 9241-110:2020 - Interaction Principles
Usability.gov: Expert Review vs Informal Review
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NEW QUESTION # 39
Your project manager asked you for your advice. A recent project failed because the users were not satisfied with the final product, although your project manager claimed that she followed the human-centered design process. She interviewed users at the start of the project, created a first prototype and evaluated that prototype.
Which part of the human-centered design process did she miss?
A. The "analyze"-part
B. The "iterate"-part
C. The "design"-part
D. The "evaluate"-part
Answer: B
Explanation:
The human-centered design process emphasizes iterative development-testing and refining designs through multiple cycles. In the scenario, the project manager interviewed users and evaluated a prototype but did not iterate based on feedback. Skipping iteration likely resulted in unmet user needs. Human-centered design, per ISO 9241-210, includes: understanding context of use, specifying requirements, producing design solutions, and evaluating-repeated iteratively. Hence, option D ("iterate") is correct.
References:
ISO 9241-210:2019 - Human-Centered Design Processes
Usability.gov: Human-Centered Design Activities
Nielsen Norman Group: Iterative Design in UX
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NEW QUESTION # 40
In a short conversation, a potential customer mentions that accessibility is of great importance to them. What does this mean?
A. They also seek to address users with limitations
B. They use prototyping in their development process
C. They focus on agile development
D. They focus on quantitative usability evaluations
Answer: A
Explanation:
When a customer emphasizes the importance of accessibility, it means they are concerned with ensuring that users with disabilities or limitations are not excluded from using their products or services. Accessibility is about inclusiveness-providing equal access and opportunity to all users regardless of physical or cognitive ability. Option C directly reflects this understanding. The other options (A, B, and D) are aspects of usability or development methodologies but do not relate to addressing the needs of users with disabilities, which is the core focus of accessibility.
References:
W3C: Accessibility Fundamentals
ISO 9241-171 and 210 - Accessibility and Human-Centered Design
ADA (Americans with Disabilities Act) in Digital Accessibility Contexts
NEW QUESTION # 41
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