| Topic | Details |
| Topic 1 | - Process Modeling: This topic delves into reading and creating BPMN 2.0-compliant business process models. Moreover, it focuses on identifying relevant process information.
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| Topic 2 | - SAP Signavio Process Manager: It discusses how to structure content, model business processes and analyze KPIs by navigating and using all features in SAP Signavio process manager.
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| Topic 3 | - Customer Journey Modeling: It discusses how to create a customer journey. Furthermore, it discusses common elements and typical approaches.
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