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To earn the Salesforce Service-Cloud-Consultant certification, you need to possess a deep understanding of the Service Cloud platform and its various features. You should be proficient in designing, configuring, and implementing Service Cloud solutions that meet the business requirements of your clients. Salesforce Certified Service cloud consultant certification exam covers a range of topics, including Service Cloud design, data management, case management, knowledge management, Omni-channel routing, and analytics. Service-Cloud-Consultant Exam consists of 60 multiple-choice questions that must be completed in 105 minutes. To pass the exam, you need to score at least 68% or higher. The Salesforce Service-Cloud-Consultant certification is a valuable credential that demonstrates your expertise in delivering exceptional customer service solutions using the Salesforce platform.
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Salesforce Service-Cloud-Consultant Exam is a critical certification for professionals who are interested in pursuing a career in customer service and support using Salesforce technology. Service-Cloud-Consultant exam is designed to test the candidate's knowledge and skills in implementing and managing customer service solutions using Salesforce Service Cloud. To pass the exam, candidates should have a thorough understanding of Salesforce Service Cloud features and functionality, as well as experience in implementing and configuring Service Cloud solutions. Salesforce Certified Service cloud consultant Sample Questions (Q79-Q84):NEW QUESTION # 79
Which Search mechanism should be used to find Case Comments from within the Lightning Service Console?
A. Comment Search Component
B. Global Search
C. Search Utility Component
D. Comments List View
Answer: B
Explanation:
Global Search is the search mechanism that should be used to find case comments from within the Lightning Service Console. Global Search is a feature that allows you to search for records or information across multiple objects and fields in Salesforce. Global Search can be used to find case comments by entering keywords or phrases in the search box at the top of the Service Console. Global Search can also be used to filter the search results by object, owner, date, or other criteria. Verified References: [Service Cloud Consultant Certification Guide & Tips], Search for Information in Salesforce
NEW QUESTION # 80
Universal Containers wants to implement a customer service community.
The goal of the community is to enable community members to access, create, and manage cases online.
How should the consultant implement these requirements?
A. Set up a sharing set to grant access based on the community member's contact record.
B. Change the org-wide default for cases and contacts internal access to private.
C. Update the case assignment rule to add the community member to the predefined case team.
D. Create a sharing rule to share the contact record with the community member.
Answer: A
NEW QUESTION # 81
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Enable Work Orders.
B. Configure Service Contracts.
C. Set up Milestones.
D. Create an Entitlement Process.
Answer: C,D
NEW QUESTION # 82
Universal Containers wants to be able to assign cases based on the same criteria they use for chat .
Which feature should a consultant recommend?
A. Case Skills-based Assignment Rules
B. Chat Queue-based routing
C. Omni-channel Skills-based routing
D. Omni-channel Queue-based routing
Answer: D
NEW QUESTION # 83
universal containers is implementing a customer community to provide self service options to its B2C customers.Which two features should a consultan recommend.